About this role
Type de poste:Permanent * Date de clôture:Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls. The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions. NATURE AND SCOPE: Reporting to the Integrated Health Operations Supervisor (IHOS), the Clinical Support Paramedic will be responsible for the assessment of health and clinical needs and providing clinical advice, utilizing professional clinical judgment, supported by decision support software within the provincial EHS system.Must maintain and be accountable for their own professional competencies through participation in continuing education sessions, successful completion of required skills training, and clinical exposure under the oversight and direction of the Medical Director and College.As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace. DUTIES AND RESPONSIBILITIES: The position entails, but is not limited to the following:Provide telephone triage, medication advice, health information, patient follow up and implement care packages to a range of individuals in a range of emotional states to specific emergency calls, using Clinical Decision Support Software.Provide clinical advice to Operational staff when required and proactively promote the use of alternative care pathways to operational staff.Provide skilled and effective assessment of patients presenting clinical need, through telephone consultation, with the support of clinical assessment software.Apply critical analysis to the combination of complex information during the care process to provide accurate advice and health information to patients in order to empower them to act upon the advice given. Keep immediate and accurate records of service user inquiries to the service during the consultation.Recognize opportunities for and provide health education during the consultation process referring to Health Care Professionals as required.Practice active listening and analytical skills to identify medical issues and provide treatment plans.Conduct clinical follow-ups.Access databases, email, and approved internet resources and critically appraise sources of information and their evidence base.Act as a clinical resource for internal and external non-medical staff.Provide advice on clinical issues i.e. clinical requirement for inter-facility transports.Undertake audits of the Clinical Desk and produce feedback reports. Qualifications and Requirements: Education/Experience: