About this role
Objective:
* To increase customer satisfaction by providing efficient and courteous front desk service in accordance with the standards of the hotel.
Duties and Responsibilities:
* Ensures the proper completion of all front desk duties and check list * Increases occupancy and the average rate while maintaining a high quality of services. * Resolves guest problems quickly, efficiently, and courteously with assistance from Front Desk Manager. * Registers, processes, and greets customer promptly, welcoming him/her to the hotel * Arranges for special services requested by the customer * Stays current with developments in the hotel by reviewing the communication log each shift; updates log book for next shift * Works with housekeeping, reservations, maintenance and room service to assist with all guest requirements. * Minimizes loss of revenue by adhering to all established credit and inventory controls. * Insures all customers establish credit upon check-in. * Verifies all information on reservations check-in; name, address, method of payment, etc. * Increases revenues by promoting hotel amenities and outlets.
Education & Qualifications:
* Basic computer knowledge * Flexible and energetic with the ability to work under pressure * Excellent communication skills
Job Types: Part-time, Permanent
Pay: $18.50-$19.50 per hour
Benefits: * On-site parking
Work Location: In person