About this role
Job Description Job DescriptionMAXgreen is growing again! Our Award-Winning Team needs your help! Please share this ad with anybody who you think may be a fit for our team! POSITION OVERVIEW AND WHAT WE BELIEVE Do you love talking to people and truly care about helping others solve problems? Are you an expert with details and administration? If so, this career may be for YOU! MAXgreen is hiring for a Full Time Experienced Receptionist and Office Assistant, reporting to our Office Manager in our Calgary Branch, to start immediately. Do you believe?... ...all promises should be kept, including always being on time? ...that work done on others' homes should be as good as the work you would do on your own home? ...in always seeking improvement and that there is always a better way? ...in the power of positivity and in surrounding yourself with excellent people? ...in truly helping others by putting their needs ahead of your own, and in giving back to charitable causes? If so we want to hear from you! *MAXgreen believes that homeowners should NOT have to replace windows, siding and roofing every 10-20 years.* *MAXgreen believes that renovations should be CLEAN and STRESS-FREE.* *MAXgreen believes that every business has a responsibility to GIVE BACK to their community.* *MAXgreen believes that all homeowners deserve to be protected from the greatest threat to their home - Water Damage.* MAXgreen is ALWAYS improving and expanding in ALL WAYS. Please do NOT apply if you do not believe in the above as our team culture is more valuable than any level of experience. RESPONSIBILITIES: - Customer Satisfaction and providing an Excellent Experience in Every Interaction with External and Internal Customers is Every Team Member's First Responsibility. - Answer calls and emails, distribute new leads and prospects to the sales team, booking appointments, preparing presentation folders and brochures for marketing, sending customer thank you cards, creating written processes for this role's Playbook, distribute incoming/outgoing mail, and other related administrative tasks as required. - Greeting walk in customers and addressing their inquiries. - Recording new leads, quotes and contracts in our CRM (Customer Relationship Management software - Jobber), and scheduling follow ups. - Restocking Office supplies and stationary and coordinating Couriers as required - Administration, tracking and distribution of Monthly Referral Bonus Cheques to referring customers. - Administration and distribution of Thank You Cards to be physically mailed to customers at time of invoice as well as at 6 month and annual anniversary dates. - Coordinating and attending Safety meetings and other Team meetings and taking notes during these meetings to be filed electronically. - Promoting MAXgreen's MAXrewards Referral program to homeowners, and MAXrewards Industry Partner Referral Program to Contractors/Designers/Realtors, etc. at every opportunity. - Identifying new ideas for new revenue streams and complementary services to be offered to our customer base. - Identifying ideas and implementing systems and routines to improve efficiencies and reduce costs of operating the business. - Ongoing improvement of quality, service, and overall value offered to customers, sub-trades, suppliers, employees, and outside consultants. - Implementing new policies and procedures as required. If something goes wrong in the business, what can we implement as a routine to ensure it NEVER happens again? If something goes really well, what can we implement as a routine to ensure it ALWAYS happens? - Following all established MAXgreen