About this role
Bylaw Officer Competition Number: 26/125Posting Scope: Internal / ExternalPosted Date: June 23, 2026Closing Date: July 23, 2026, 4:30 PM PST Department: Bylaw ServicesWork schedule: Rotating shifts, (35-hour work week) - Continuous (Regular Full-Time) Salary: $ 45.77 per hour, Pay Grade 13Job Code: 4110Employee Group: This is a CUPE Local 50 positionNumber of Vacancies: up to 9 The City of Victoria is growing our Community Safety, Wellbeing, & Partnership team and adding up to 9 more Bylaw Officers to the team. Upon hire, this group will work in our Community Safety and Bylaw Services team, with the potential to work in the Investigative, Patrol, or Feet on the Street unit as needed. This role supports our council priorities and is integral to the community, helping create a safe and vibrant city. The ideal team member brings: Demonstrated experience working with a diverse community with a trauma informed approach comparable to social services and community partners. Excellent report writing and documentation skills, with attention to detail and professionalism Well-developed analytical and critical thinking skills A positive attitude, emotional intelligence, and a genuine willingness to learn and grow The ability to work well within a team First Aid or willingness to participate in training What we offer: 1 month of paid training upon start followed by ongoing training to set you up for success including safety skills, non-violent crisis intervention, and introduction to file investigations. Mentorship program A comprehensive pension and benefits package Employee recreation pass eligibility Discounted BC Transit annual pass eligibility Career development and advancement opportunities If you?re motivated by meaningful work, community connection, and the chance to help shape a thriving city, we?d love to hear from you. Selected applicants must be available for the month of November to attend group training. POSITION FUNCTIONBylaw Officers investigate complaints and respond to inquiries regarding municipal bylaws and related provincial statutes. They promote voluntary compliance through education and awareness, and conduct inspections to ensure compliance with City bylaws, taking administrative and prosecutorial action when necessary. By providing a visible and proactive presence, Bylaw Officers address issues of public disorder and unsheltered homelessness, supporting vulnerable populations while upholding bylaws. Officers collaborate with other City departments, government agencies, and non-profits to ensure compliance with bylaws and other regulatory requirements. KEY DUTIES Manage assigned case files, prioritize tasks, promote voluntary compliance through outreach, education and advice, and initiate sanctions, prosecution, or remedial actions as needed to enforce compliance with the City bylaws. Provide excellent customer service by investigating complaints and responding to inquiries with a focus on problem solving and collaborating on solutions. Collaborate with community partners to support vulnerable citizens (unsheltered, mental health or substance use challenges) with tact and where appropriate ensure Bylaw compliance. Develop community partnerships and initiate appropriate referrals to resources that are available in the community. Actively participate in the Feet on the Street Program, engaging with downtown businesses, residents, tourists, and people in the community. Collect evidence and statements for court prosecutions, including but not limited to obtaining warrants under the Community Charter and the Offence Act. Administer business license program by approving new licenses and temporary changes to liquor licenses, monitoring businesses for bylaw co