About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Who are we?</b></H2> </div><div><p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring. </span></p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>The role</b></H2> </div><div><p style="text-align:justify"> </p> <div style="text-align:justify"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span>We’re looking for a proactive and detail-oriented <strong>Policy Governance & Quality Officer</strong> to support the development, implementation and continuous improvement of our policy governance framework, Quality Management System (QMS) and document management practices. This role is instrumental in ensuring our policies, procedures and quality systems remain robust, compliant and aligned with legislative, regulatory and organisational requirements. Working closely with stakeholders across the business, you will drive policy and procedure governance maturity, build organisational capability and contribute to a culture of continuous improvement.</span></span><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> </span></p> </div> <div style="text-align:justify"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span> </span><span> </span></span></p> </div> <div style="text-align:justify"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span>Key responsibilities include:</span><span> </span></span></p> <p> </p> </div> <div style="text-align:justify"> <ul> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span>Developing and implementing a Policy Governance Business Plan to strengthen and mature the organisation’s policy framework</span> </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span>Supporting the ongoing maintenance and continuous improvement of the Quality Management System (QMS), including coordination of activities to maintain ISO 9001 certification</span> </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span>Managing and maintaining the document management system (OpenText/Livelink) to ensure accuracy, accessibility, and compliance</span> </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span>Partnering with stakeholders across South East Water to support effective policy development, review, and implementation</span> </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span>Providing practical guidance and coaching to uplift the quality, consistency, and usability of policies and procedures</span> </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span>Preparing clear and insightful reporting for senior leaders on management systems, policy status, compliance trends, and performance</span><span> </span></span></li> </ul> <p> </p> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Who are you?</b></H2> </div><div><p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You are a governance, compliance or quality professional who thrives in a structured and regulated environment. You enjoy working collaboratively, influencing stakeholders and driving practical improvements, with a quality focus, to strengthen organisational governance and performance. </span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">To be successful, you will bring: </span></p> <p style="text-align:justify"> </p> <ul> <li style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">2–5 years’ experience in policy governance, compliance, risk, or assurance within a complex or highly regulated environment </span></li> <li style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Demonstrated knowledge and hands-on experience in maintaining Quality Management Systems, including ISO 9001 </span></li> <li style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Proven experience developing, reviewing, and embedding policy frameworks, systems, and processes </span></li> <li style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong understanding of legislative and regulatory requirements and their practical application to organisational policies and procedures </span></li> <li style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience planning and delivering compliance reviews, audits, or assurance activities, including analysing findings and supporting effective remediation </span></li> <li style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience working with document management systems or governance tools (e.g. OpenText/Livelink) </span></li> <li style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong interpersonal and communication skills, with the ability to build relationships, provide credible advice, and influence outcomes </span></li> <li style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience working in the public sector or within a highly regulated industry is desirable </span></li> </ul> <p style="text-align:justify"> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What's in it for you?</b></H2> </div><div><p> </p> <p><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years and a 2026 Finalist in the Work180 Equitable Workplace Awards ‘Flexible Working’ category. </span></p> <p> </p> <p><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities. As a SEW employee, you can enjoy the following offerings from our benefits package: </span></p> <p> </p> <ul> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks. </span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Additional leave offerings, such as cultural and ceremonial leave and study leave. </span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room and an onsite cafe.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Limited free onsite and offsite car parking available, as well as pay-as-you-go parking options nearby.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Opportunity to be part of great initiatives involving the local community. </span></li> </ul> <p> </p> <p><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">This role is remunerated at a Level 5, which is between $115,748 and $122,323 + super and offers are commensurate with the successful candidates' experience. </span></p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>We're for everyone</b></H2> </div><div><p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. </span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> </span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at [email protected]. </span></p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Keen to make an impact?</b></H2> </div><div><p> </p> <p><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"><a title="" href="https://southeastwater.com.au/content/dam/web/about-us/careers/pd/Policy%20Governance%20and%20Quality%20Officer%20PD.pdf" target="_blank" rel="noopener">Click here</a> to check out the position description. We're accepting applications for this exciting opportunity until <strong>Tuesday 16th July 2026!</strong></span></p> <p><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif"> </span></p> <p><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application. Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check.</span></p> <p> </p> <p><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required. </span></p> <p> </p> <p><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Visit <a title="" href="https://southeastwater.com.au/" target="_blank" rel="noopener">southeastwater.com.au</a> to learn more about us and how we serve our customers. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> </span></p></div></div></div>