The Hospital: The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”. RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation. RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries. The RCH is committed to the <a href="https://ccyp.vic.gov.au/child-safe-standards/the-11-child-safe-standards/">Child Safe Standards</a>. RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. For further Information on RCH is available <a href="https://www.rch.org.au/rch/about/">here</a>. About the Role: This is an ongoing, full-time position at 80 per fortnight within the Finance Department. The Team Leader, Patient Liaison is dedicated to optimising revenue capture and collection through day to day operational leadership and direct supervision of the Patient Liaison team and the Cashier. The role is crucial to strategically drive private and compensable patient revenue, ensuring appropriate processes are in place to eliminate revenue leakage. The role supports key processes to ensure timely and accurate identification of appropriate funding classifications, including Private, TAC and Medicare Ineligible patients. The Team Leader – Patient Liaison is also responsible for the end to end billing processes for Medicare Ineligible patients, ensuring billing key performance indicators are met and collections are completed in line with set standards. As a customer focused leader, the Team Leader, Patient Liaison will empower their team to provide exceptional service to patients, families, carers, and staff, educating them on the benefits of private and compensable admissions. This position requires strong leadership, a deep understanding of health funding mechanisms, and a drive to continuously improve — embracing technology and challenging the status quo to find smarter ways of working. Classification for this position will be governed by Award 10 - Managers and Administrative Workers and will range from AO61 (Grade 6, Level 1) to AO65 (Grade 6, Level 5) depending on experience, from $113,793.68 to $114,382.84 per annum, plus Superannuation, leave loading and salary packaging). What you’ll achieve: <ul> <li style="line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Drive technology and process improvement relating to identification and conversion of private patients</li> <li style="line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Implement and drive process and technology improvements relating to identification and billing of Medicare ineligible patients, leading to more timely payments to RCH</li> <li style="line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Drive the education of key internal stakeholders regarding business requirements</li> <li style="line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Lead the continued uplift in service delivery and communication by the patient liaison team</li> </ul> Your skills and experience: <ul> <li style="line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Minimum of 10 years of experience in a complex customer service role</li> <li style="line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Proven experience leading a function to deliver organisational objectives and/ or post-secondary qualifications in a related field</li> <li style="line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Demonstrated knowledge and experience in dealing with private health funds, Medicare and Medicare ineligible patients, with an ability to navigate the complex rules to implement robust processes</li> <li style="line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif">A detailed understanding of health funding models and the funding implications of private v public patients</li> <li style="line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif">High degree of computer literacy, including a solid understanding of Microsoft Office products, including proficiency in Excel, Word and Outlook and capacity to quickly learn new financial software systems</li> </ul> If this sounds like you, or if you would like more information, please click <a title="" href="https://www.rch.org.au/uploadedFiles/Main/Content/successfactors/team-leader-patient-liaison-m0629-ao6-pd-jun-2026.pdf" target="_self">here</a> to view the position description. What we offer: <ul> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Salary packaging option with our partner, SmartSalary – Increase your take home pay by up to $11,500 per annum!</li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Looking for a new set of wheels to get you to the office? We offer Novated Leases through our partnership with SmartSalary</li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Workplace culture of continuous improvement, growth, support and training</li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Hybrid work model, if applicable to role</li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Convenient location & close to public transport</li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Staff immunisation drives</li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Special events</li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Discounted Private Health Insurance</li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Support for working mothers including two on-site Early Learning Centres, flexible working arrangements, breast feeding and pumping facilities </li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Enjoy the convenience of an on-site retail precinct, featuring a range of shops, cafés, and food outlets</li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Help when you need it most! Staff counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge</li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Unlimited access to select fitness facilities in your local area via Fitness Passport</li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">Retail discounts & more!</li> </ul> Other requirements: <ul> <li style="line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Current National Criminal Record Check, or willing to obtain</li> <li style="line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Valid Working with Children Check</li> <li style="line-height:115%;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure</li> </ul> Application process: To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. For more information about this position please contact Joseph Borg, Finance Manager Operations via ph: 03 9345 5792 OR email: <a href="mailto:[email protected]">[email protected]</a> Why work at the RCH? RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city. We also offer <a href="https://www.rch.org.au/careers/staff-benefits/">staff benefits</a> such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program. The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability. It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information. It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. Are you ready to join our team? Apply online by clicking on the “Apply” button Applications close: 12 July 2026.

Team Leader, Patient Liaison (50 Flemington Rd, AU) @ The Royal Children's Hospital

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