About this role
<p><span style="background-color:white;color:#d90808"><strong>Current UC employees must apply via SuccessFactors</strong></span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Primary Duties</b></H2> </div><div><p style="background-color:white;margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><strong><span style="color:black">Overview</span></strong></span></p> <p style="background-color:white;margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black">Provide end user technology support at all levels including endpoint systems, applications, enterprise desktop management, daily operations, support, and maintenance. Ensure the secure and efficient operation of the endpoint devices and associated equipment and infrastructure by receiving, documenting, imaging and deploying, while also actively participating in the resolution of end-user incidents and requests</span></p> <p style="background-color:white;margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="background-color:white;margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><strong><span style="color:black">Essential Functions</span></strong></span></p> <p style="background-color:white;margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <ul> <li style="background-color:white;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black">Assisting staff with remediating vulnerabilities identified in Qualys</span></li> <li style="background-color:white;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black">Creating and testing deployment packages for macOS and Windows</span></li> <li style="background-color:white;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black">Perform automated and manual patch management</span></li> <li style="background-color:white;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;color:black">Perform audits and remediation on designated accounts</span></li> <li style="color:black;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Create, manage or manipulate systems, packages, and policies within administrative tools such as JAMF and SCCM</span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:black;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Provide Tier 2 technical support to university colleagues and contractors, both remote and on-site.</span></li> <li style="color:black;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Assist with maintenance of the college technological asset inventory .</span></li> </ul> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Student work arranged through the Professional Practice Program of the University of Cincinnati as an extension of classroom and laboratory teaching by practice in a chosen profession. These assignments alternate practical work experience with periods of classroom study.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Perform various duties related specific field of study.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Minimum Requirements</H2> </div><div><p>Co-op employment must be related to some phase of the field of study in which the student is engaged, and diversified to afford a range of experience. Co-op students must meet the enrollment requirement for the entire quarter.</p> <ul> <li style="background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif;color:black">Punctual, analytical, and detail oriented</span></li> <li style="background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif;color:black">Familiarity with Windows and macOS operating systems</span></li> <li style="background-color:white;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:Calibri, sans-serif;color:black">Ability to lift 25-50 lbs</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Physical Requirements</H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"></ul></div></div><p style="margin-right:0.0in;margin-left:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Arial, sans-serif">As a UC student employee of an Ohio public institution, you will not contribute to the federal Social Security system, other than contributions to Medicare. </span></p> <p style="margin-right:0.0in;margin-left:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin-right:0.0in;margin-left:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin-right:0.0in;margin-left:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Arial, sans-serif">To learn more about student employment at The University of Cincinnati, please click <a href="https://www.uc.edu/campus-life/careereducation/get-experience/student-employment.html">here</a>. </span></p> <p style="margin-right:0.0in;margin-left:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin-right:0.0in;margin-left:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Arial, sans-serif"><span style="font-family:Arial, sans-serif">For questions about the UC recruiting process or to request accommodations with the application, please contact UC HR at <span style="color:blue;text-decoration:underline"><a href="mailto:[email protected]">[email protected]</a></span></span><span style="color:blue;text-decoration:underline">.</span></span></p> <p style="line-height:normal;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin-right:0.0in;margin-left:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:Arial, sans-serif">Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.</span></strong></p> <p style="margin-right:0.0in;margin-left:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin-right:0.0in;margin-left:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Arial, sans-serif">REQ: 102990 </span></p>