About this role
Job Description:
Job Purpose Deliver best practice customer service through a combination of operational excellence and customer centricity initiatives. Drive excellence in supply chain together with other functions in the market. The Job entails cross-functional interaction between Sales, SC Planning and Distributor to continuously improve our processes and KPI’s.
What are we looking for?
• Bachelor’s degree.
• Prior experience in supply chain roles is considered an asset.
• Excellent knowledge of English and Bulgarian language.
• Good communication skills, customer oriented, problem solving, action oriented, strong planning and prioritizing skills.
• Experience using SAP / Atlas is preferable, as well as office productivity software (Microsoft Outlook, Excel, PowerPoint etc.).
What will be your key responsibilities?
• Efficient and timely execution of the order to cash process with different customer setups.
• Preparing and processing of all credit and debit notes in accordance with established processes.
• Communication and alignment on tasks with finance and other stakeholders related to period-end and year-end process.
• Professional and service-oriented communication with customers.
• Accurate and timely reporting on common KPIs -> casefill; invoice accuracy; perfect order etc. and preparation of deep-dives and action plans to improve unsatisfactory performance.
• Contribution to the maintenance of master data by reflecting local-market status and ensuring quick correction of errors.
• Attend logistics functional and cross-functional meetings with the purpose to drive performance and efficiency.
• Documentation and updating of processes to establish a comprehensive repository of all CS activities in the market.
• Training and execution of all processes related to quality -> hold notes; primp, product destructions, etc.
• Support in warehouse audits; stock counts; financial audits, logistics audits and other.
• Lead and support roles on smaller CS-scope projects such as EDI implementations; item-master roll-outs; hands-free reporting and other.
What can you expect from Mars?
• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• A strong focus on learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.