About this role
<div style="display:flex;list-style:none;padding:0.0px;text-align:left;width:100%;margin:0.0px"> <div style="width:35%"><img style="width:75%;margin:10.0px -5.0px" src="https://dmscdn.successfactors.com/f073963110f18a2a1734b96ba316f4020b945b2258aee69e565a8851f4c8eeac/static_content/c378437e90574a09a705/Muller_Service_Corporate_Logo_26_Dropshadow.png"></div> <div style="text-align:right;width:50%"><img style="width:100%;margin:10.0px -100.0px" src="https://dmscdn.successfactors.com/f073963110f18a2a1734b96ba316f4020b945b2258aee69e565a8851f4c8eeac/static_content/25d7788b95c74c05a698/Muller_UTM_Corporate_Logo_26_Dropshadow.png"></div> </div> <hr><p style="text-align:center;margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:16.0pt;color:red">Join Our Team as a Technical Support Analyst </span></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:16.0pt;color:red"> </span></strong></p> <p style="line-height:13.8pt;background-color:white;margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="color:black">Location: </span></strong><span style="color:black">Market Drayton</span></p> <p style="line-height:13.8pt;background-color:white;margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="color:black">Contract: </span></strong><span style="color:black">Full-Time, Permanent </span></p> <p style="line-height:13.8pt;background-color:white;margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="color:black">Hours: </span></strong><span style="color:black">Monday-Friday (40 hours) </span></p> <p style="text-align:justify;background-color:white;margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="color:black">Join a Family Business That Invests in People</span></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">At Müller, we're more than just the UK's favourite dairy company. We're a family-owned business with over 31,000 colleagues across Europe, built on strong values, long-term thinking, and a genuine commitment to looking after our people.</span></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">As we continue to invest in technology and digital transformation, we're looking for a passionate <strong>Technical Support Analyst</strong> to join our UK-based Technical Support Operations team. This is a fantastic opportunity for someone who enjoys solving problems, working with people, and delivering excellent IT support across a fast-paced manufacturing business.</span></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">If you thrive on variety, enjoy being hands-on, and want to be part of a team that genuinely makes a difference every day, we'd love to hear from you.</span></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><u><span style="color:black">What's In It For You?</span></u></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">We believe in rewarding our people and supporting them both professionally and personally. You'll benefit from:</span></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">A competitive salary with an annual bonus scheme</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Hybrid working policy</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Life Assurance and Health Cash Plan</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">25 days holiday plus bank holidays, increasing with service</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Enhanced Maternity, Paternity, Family and Bereavement Leave</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Company pension scheme with matched contributions up to 8%</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Access to Müller Rewards with hundreds of online and in-store discounts</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Ongoing learning, development and career progression opportunities</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">The opportunity to work for one of the UK's most recognised and trusted brands</li> </ul> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="color:black"> </span></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><u><span style="color:black">What You'll Do</span></u></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">As a Technical Support Analyst, you'll play a vital role in keeping our colleagues connected, productive and supported. </span><span style="color:black">You'll be the face of Group IT for many of our users, providing expert technical support both remotely and on-site across Müller locations. Working as part of our Technical Support Operations team, you'll take ownership of issues from start to finish, deliver an outstanding customer experience, and contribute to the continuous improvement of our IT services.</span></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">Deliver exceptional 2nd line support, resolving incidents and service requests with a customer-first approach.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">Take ownership of technical issues from initial investigation through to resolution, keeping users informed every step of the way.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">Support and maintain Microsoft 365, Windows devices, mobile technology and workplace services.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">Provide hands-on IT support across Müller sites, building strong relationships with colleagues and stakeholders.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">Manage end-user devices throughout their lifecycle, including deployment, maintenance and asset management.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">Contribute to IT projects, technology rollouts and continuous service improvement initiatives.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">Maintain high standards of documentation, security, compliance and operational excellence.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">Collaborate with Service Desk, Infrastructure, Security and third-party partners to deliver reliable IT services.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">Support security initiatives, patching activities and compliance requirements.</span></li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Adhere to IT governance, cyber security policies and industry best practices.</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Help promote a culture of security awareness and responsible technology use across the business.</li> </ul> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><u><span style="color:black"> </span></u></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><u><span style="color:black">What You’ll Bring</span></u></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">Experience providing 2nd line IT support within a fast-paced business environment.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">Strong troubleshooting skills across Microsoft technologies, end-user computing and workplace services.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">A passion for delivering outstanding customer service and a positive user experience.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">Excellent communication skills with the ability to engage confidently with both technical and non-technical colleagues.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">A proactive, solution-focused mindset with a commitment to continuous improvement.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">The ability to work independently, manage priorities and take ownership of outcomes.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">A collaborative approach and willingness to share knowledge and support team success.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">A full UK driving licence, willingness to travel between Müller sites, and flexibility to participate in an out-of-hours support rota.</span></li> </ul> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="color:black"> </span></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Why Müller Group IT?</strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">At Müller Group IT, people come first. We're a supportive, collaborative team built on strong family values, where knowledge is shared, success is celebrated, and everyone is encouraged to grow.</p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">You'll work with modern technologies, support colleagues across Europe, and play a key role in delivering IT services that keep our business running. We value ownership, customer focus, continuous improvement and teamwork, giving you the opportunity to make a real impact every day.</p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">At Müller, we’re committed to creating an inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds and encourage people to apply even if they don’t meet every requirement listed. If you need reasonable adjustments at any stage of the recruitment process, please let us know - we’re happy to support you</span></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="color:black"> </span></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><u>Ready to Apply?</u></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">If you're looking for a role where you can develop your technical skills, work with great people and make a real impact across a leading UK business, we'd love to hear from you.</span></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:black">Apply today and take the next step in your IT career.</span></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><a href="http://www.mullercareers.co.uk">www.mullercareers.co.uk</a></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:white"><strong><em>#hiring</em></strong></span></p><hr> <p style="margin:0.0cm;font-size:12.0pt;font-family:Ariel, sans-serif"><strong>You can find out more about Müller and what it’s like to work for us by clicking here <a href="https://careers.muller.co.uk/#c3046" target="_self">Careers at Müller UK & Ireland</a></strong></p>