We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Role Summary As a Solution Customer Success Manager (SCSM) you will always act as a trusted advisor for customers adopting and consuming SAP Finance and Spend Management solutions. You will own the post-sales customer success lifecycle, while also bringing domain and solution expertise to accelerate value realization, drive adoption, mitigate risk, and identify expansion opportunities. <img alt="Unsupported image type." width="468" height="1"> What you"ll do: Customer Success & Value Realization <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Build and maintain trusted executive relationships with customer C Levels, Finance, and Procurement as well as customer IT/AI leaders.</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Understand customer business priorities, success criteria, and desired outcomes</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Drive adoption, consumption, and value realization focusing on customer Finance and Spend Management SAP Cloud solutions.</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Align customers to the SAP Customer Value Journey, ensuring continuous progress from adoption to consumption and optimization.</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Manage escalations, de-escalate critical situations, and apply risk mitigation strategies during complex implementations or transformations.</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Ability to well understand both SAP internal and customer business processes/operational priorities. Put customer business on top and consitantly align with internal and external stakeholders to drive customer business success.</li> </ul> Commercial Growth & Account Strategy <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Own and drive renewals, retention, and churn mitigation for assigned customers.</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Identify and qualify expansion, up-sell, and cross-sell opportunities in collaboration with sales and account teams.</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Contribute to account planning, governance, and long-term customer strategy.</li> </ul> Enablement, Collaboration & Ecosystem <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Drive internal and external enablement activities</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Collaborate with SAP partners to support joint go-to-market (GTM) initiatives and customer success outcomes.</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Work closely with regional and global SAP teams to leverage best practices and innovation across the portfolio.</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Coordinate SAP and partner resources to ensure successful delivery of finance and procurement transformations.</li> </ul> Skills & Competencies Professional & Customer Skills <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Strong business acumen and executive presence</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Relationship-driven mindset with excellent communication and influencing skills</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Complex problem-solving and objection-handling capabilities</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Customer-centric approach with focus on outcomes and value</li> </ul> Solution & Technology Skills <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Deep understanding of SAP Finance and Spend Management Solutions, with expertise in below solution areas:</li> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Procurement, Sourcing Supply Chain Management</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Planning & Consolidation (SAC Planning, Group Reporting)</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Treasury & Cash Management, etc.</li> </ul> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Strong knowledge of SAP S/4HANA Finance, SAP Cloud Suite, SaaS delivery models, and Cloud ERP</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Ability to articulate solution value, differentiation, and industry proof points</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Have a good understanding on SAP AI, autonomous Enterprise strategy and have willingness to drive AI innovation together with customer.</li> </ul> <img alt="Unsupported image type." width="468" height="1"> What you"ll bring: <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">6+ years of experience with cloud software solutions and delivery models in finance and/or spend management</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">10+ years overall experience in roles such as Customer Success, Solution Advisory, Pre-Sales, Consulting, Sales, or Product Management</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Hands-on consulting or implementation experience is a strong advantage</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Experience working in a large, multi-national software/technology organization preferred</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Bachelor’s degree required</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">MBA, Master’s in Finance, or Supply Chain Management preferred</li> </ul> Additional Information <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Ability to work effectively in a complex, matrixed, and virtual environment</li> <li style="color:#32363a;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif">Willingness to travel 20–30% as require</li> </ul> Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. For SAP employees: Only permanent roles are eligible for the <a href="https://one.int.sap/me@sap/jobs_and_hiring/employee_referral/region/0000/lang/en">SAP Employee Referral Program</a>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our <a href="https://jobs.sap.com/content/Ethical_usage_of_AI_in_the_recruiting_process/?locale=en_US">Guidelines for Ethical Usage of AI in the Recruiting Process</a>. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 456183 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Solution Customer Success Manager (SCSM)-Finance & Spend Management - Procurement (Shenzhen, CN, 518048) @ SAP

About this role

Ready to apply?