About this role
Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.
Job Specific
• Maintains current knowledge of all menu offerings, to include ingredients, preparation method and time required, presentation and appearance • Sets up assigned station with all required supplies, "Mis en Place" • Greets guests in a polite professional manner according to Loews standards • Suggestively sells menu items to guests so as to enhance the dining experience • Records all aspects of guests order accurately and enters guest orders into POS terminal • Coordinates placement of order so that the timing of preparation and delivery flows consistently throughout entire meal • Monitors preparation of individual courses to ensure proper flow • Inspects presentation of all food items to ensure that a quality product is delivered to the guests as ordered • Serves all food and beverage items professionally, according to Loews Standards • Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction • Prepares and presents accurate, complete guest check • Collects monies due and or applies charges to guest account using POS terminal • Completes end of shift revenue report and cash deposit • Performs all side work duties as assigned by manager/supervisor • Other duties as assigned
General
• Promotes and applies teamwork skills at all times • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance • Is polite, friendly, and helpful to guests, management and fellow team members • Executes emergency procedures in accordance with hotel standards • Complies with required safety regulations and procedures • Attends appropriate hotel meetings and training sessions • Maintains cleanliness and excellent condition of equipment and work area • Complies with hotel standards, policies and rules • Recycles whenever possible • Remains current with hotel information and changes • Complies with hotel uniform and grooming standards
Qualifications
• High School diploma or equivalent • One + years experience as a Food Server in high volume, upscale Hotel or Restaurant environment • Thorough knowledge of food terminology, food service techniques and sanitation standards • Exceptional guest service skills • Basic computer skills • Ability to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively during entire shift • Ability to work flexible schedule to include weekends and holidays