About this role
Dealership: L0451 Southwest Kia
Southwest Kia Dallas
Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!
Responsibilities: As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. • Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system. • Communicate additional repair and service needs to the customer based on vehicle inspection. • Administer the manufacturer warranty for qualifying vehicle repairs. • Keeping customer informed of service specials, completion times and service expenses. Qualifications:
• Previous Service Advisor experience, preferred. • Prior experience as an automotive technician a plus. • A team player who is focused on providing exemplary customer service. • Basic mechanical understanding of an automobile. • Acceptable driving record and a valid driver's license in your state of residence