About this role
Dealership: L0405 Suburban CDJR Farmington Hills
What You'll Do
• Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturer’s warranty policies and procedures as outlined in appropriate manufacturer’s Warranty Policy and Procedure Manuals. • Return improperly completed repair orders to the person originating the document for correction and/or completion as necessary. • Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the repair orders. • Book the appropriate technicians for the hours earned on the operations performed. Up-flag and back-flag as appropriate, informing the technician and department management of adjustments as they occur. • Check each repair order against the vehicles’ service history to avoid processing duplicate claims or submitting claims for shop comebacks. • Process all warranty claims in a timely manner, as the repair orders are closed. • Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution. • Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance. • Maintain a record of all claims submitted, returned/rejected, or paid and their current status. • Become familiar with and administer the manufacturers and after-market warranty company policies and procedures. • Establish and maintain positive and productive relationships with the manufacturer’s representatives and the representative of any approved aftermarket company with which the dealership conducts business. • Report any abuse or possible fraudulent manipulation of warranty claims or repairs to department management. • Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and /or technical staff. • Ensure that all deductibles are properly documented so they are collected from the customer at the time of delivery. • Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer. • Provide a daily report to the Service Manager regarding claims status. Point out any claims requiring special attention. • Arrive and depart from work at the hours designated by the service management. • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers. • Back-up service cashier as needed. • Answer phones promptly and in a friendly manner using the Lithia phone protocol. • Maintain organized and clean work area.
What You'll Bring
• Strong attention to detail • Sense of urgency • Excellent communication • Mathematics – ability to solve basic math calculations. • Basic computer skills