About this role
This position is responsible for developing and managing operations program for Levi’s® Retail Division within the Operations function. Operations program includes development and implementation of policies and procedures; development and management of operational expense budgets; development and implementation of labor model; support of development and implementation of field incentive program; support of loss prevention program; management of new store openings, remodels and closings; management of store maintenance program; management of external vendor relationships; management of cross- functional partnerships at corporate and field; support of corporate/operational initiatives (e.g., Distribution, IT, marketing); development and implementation of operational training program and approach to share best practices and drive operational improvements in stores.
• Leadership and Management • Lead and supervise a team of District Managers, Trainers, Store Managers and their staff to ensure effective operations • Provide training, guidance and performance evaluations to enhance team productivity and professional development • Foster strong, collaborative working relationships with the franchise partners and with key cross-functional partners at corporate and in the field. • Lead the Annual Get Together of O&O Store Leads and Staff
• Sales • Build the Annual Sell-through Plan in close collaboration with key stakeholders • Ensures achievement of the Sell-through Plan through the implementation of strategic initiatives • Lead new store openings, renovations and closures
• Operational Oversight • Develop and implement operational policies and procedures to improve efficiency and effectiveness across all retail stores • Monitor and analyze retail key performance indicators to identify areas for improvement and implement strategic initiatives • Conduct quarterly operational review with franchise partners’ operations teams • Lead all POS-related discussions, developments and implementation • Manage external vendor relationships (e.g., POS, Retail Ops Support, Store Supplies). • Schedule at least 4x a month store visit
• Inventory and Merchandising • Oversee inventory management, ensuring accurate stock levels and timely replenishments. • Develop and implement loss prevention programs • Work with the Key Account Managers and Brand Environment Team to plan and execute product displays and promotional strategies
• Customer Experience • Ensure a consistent, excellent customer experience across all retail stores • Pass the bi-annual Mystery Shopping Program • Address and resolve customer complaints and issues promptly and professionally
• Financial Management • Manage and optimize the budget for retail operations, including but not limited to POS-related costs, traffic counter, store music, Yoobic, training costs, labor costs and other operational expenses • Analyze sales and financial data of Owned and Operated Stores to drive profitability and growth
• Compliance and Safety • Ensure all retail stores comply with company standards and policies, industry regulations and safety standards • Conduct regular audits and inspections to maintain operational integrity
Requirements:
• Degree in Business or Marketing with 10 years of significant experience in Sales and Retail Operations Management, of which at least 5 years in a Leadership role • Strong drive with sound business/commercial acumen skills • Exemplary planning and execution skills: establish plans, manage and improve process, drive team execution • Superior analytical skills, proficient with numbers and interpretation • Good business development and negotiation skills • High impact communication and influencing skills • Strong problem-solving and decision-making skills • Ability to build relationships and deal with multiple partners • Ability to lead, coach and engage teams
LOCATION Philippines, Makati City - Office FULL TIME/PART TIME Full timeCurrent LS&Co Employees, apply via your Workday account.