About this role
The Key Skills Required.
• Application knowledge M365 standard apps The following apps are in focus for the standard application app
• M365 administrator • M365 Access Packages • M365 Office Macros & Add-Ins • Planner &To Do • One Note • Whiteboard • Forms • Workday Teams App
• Application knowledge MS Teams • Responsible for providing ITSM support to the business and customers. • Create and maintain documentation and operational procedures. • Complete back-end support, troubleshooting, system integrations, upgrades, administration, and maintenance of the internal ITSM tool with a focus on user experience and productivity. • Application knowledge One drive • Deployment of Infrastructure improvements on Client environments • Assist in maintaining and deploying other Client applications and environments • Leading initiatives for researching and deploying new applications • Coordinating various IT Staff and Operations • Assist in managing Support Services and related deliverables • Working with End-Users and Vendors to support applications and environments • Working with Client Stakeholders on strategy and vision Supporting Client initiatives remotely and on premise
Should possess very good knowledge in the areas of :
• In-depth knowledge of M365 related services and experience is a must. • Proof point experience is a plus. • Expert understanding of Microsoft Exchange Online. • Experience with Microsoft Teams. • Solid understanding of ITIL/ITSM best practices. • Experience with Email archiving/retention solutions a plus. • Ability to work independently and as part of a team. • Certifications in this field are a plus. • Strong analytical and problem-solving skills and detail oriented. • Firm knowledge of technical details of SMTP / e-mail in general and therefore to analyse e-mail headers in order to determine additional data such as real origin etc. • Expert regarding the operation of Outlook & Exchange from a user’s perspective • Firm grasp of phishing techniques and e-mail based attack patterns • Ability to prioritize workload and consistently meet deadlines. • Strong organizational skills; attention to detail. Preferable (Nice to have) skill
• Relevant professional certifications, such as MS 500, MS 700 certifications.