About this role
• Sales & Business Development: • Identify new business opportunities in the mechanical seals industry across the West region. • Drive growth and revenue by securing new contracts and expanding business with existing customers. • Develop and implement strategies for market penetration, sales growth, and competitive positioning. • Perform market analysis to identify potential clients, partners, and trends within the region. • Lead negotiations with key clients and ensure the successful closure of deals. • Establish and maintain strong relationships with both existing and new clients in the region. • Provide expert technical consultation to customers regarding mechanical seals products and services. • Key focus will be on the competitor analysis and replacement business.
• Sales & Service: • Develop and execute annual sales plans and targets for the region, aligning with company goals. • Ensure the delivery of mechanical seals products and services on time, meeting or exceeding customer expectations. • Work closely with the engineering and service teams to address customer issues and optimize product performance. • Monitor competitors and market trends to stay ahead of industry developments. • Collaborate with the marketing team to create promotional strategies, campaigns, and product literature for the region.
• Customer Support & Service: • Oversee post-sales service, ensuring timely maintenance and troubleshooting for mechanical seals. • Resolve customer complaints, service issues, and any product-related concerns. • Provide product training to clients on maintenance, troubleshooting, and optimal use of mechanical seals. • Coordinate with service technicians to ensure proper installation, commissioning, and technical support.
• Reporting & Forecasting: • Maintain up-to-date knowledge of the region’s sales performance, maintaining healthy offer board, including forecasts, pipelines, and competitive analysis. • Prepare and submit regular reports detailing sales performance, market trends, competitor activities, and customer feedback. • Track service issues, customer satisfaction levels, and identify areas for improvement. • Ensure timely and accurate reporting of sales forecasts, activities, and progress against targets.