About this role
What we offer: · Career Development · Competitive Compensation and Benefits · Pay Transparency · Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
Tasks and Qualifications: This is What You Will do in This Role:
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions and concerns. • Support customer inquiries regarding products and parts via email, phone and chat. • Quotes, prepares, enters, verifies, acknowledge, document, log, coordinates, modifies, reprices and/or expedites customer orders. • Investigates and ensures resolution of customer service request and developing service agreement. • Maintains accurate and complete documentation of customer communications and action taken. • Making appropriate recommendations and briefing on repairs, diagnostics and equipment specifications • Producing detailed service reports • Documenting processes • Following company procedures and protocols
What We Are Looking For:
• 3-5 years of customer service, account and coordinator experience. • Familiarity and experience working in customer service technology solutions: Automation system. • Demonstrate the highest level of ethical behavior that includes neatness, punctuality, and accuracy. • Professional level verbal and written communication skills. • Communicate with Engineering department, Development department and Product center in overseas • Making appropriate recommendations and briefing on repairs, diagnostics and equipment specifications • Experience with MS office suites e.g. Outlook, Powerpoint, Word, Excel, and virtual meetings, e.g., zoom, and willingness to learn and become proficient in additional software as needed. • Documenting processes • Following company procedures and protocols