About this role
JOB DESCRIPTION
This role supports the day-to-day operations of a premium commercial property portfolio, playing a key role in delivering high service standards, seamless operations, and an exceptional tenant experience, while safeguarding compliance and asset value.
Property Operations Management
• Support the day-to-day operations of the property, ensuring a safe, efficient, and well-maintained environment
• Coordinate and monitor service providers, including security, cleaning, landscaping, parking, and maintenance contractors
• Conduct regular inspections of common areas, facilities, and tenant premises to ensure compliance with operational standards
• Monitor service performance and follow up on corrective actions where required
• Support the implementation of operational improvement and sustainability initiatives
Tenant Relationship Management
• Serve as the primary point of contact for tenants on operational matters
• Manage tenant enquiries, requests, and feedback in a timely and professional manner
• Coordinate tenant onboarding, fit-out, reinstatement, and daily operational processes
• Foster strong tenant relationships and support engagement initiatives to enhance satisfaction and retention
Contract and Vendor Management
• Support procurement processes, including request for quotation, tender evaluation, vendor selection, and contract administration
• Monitor vendor performance against contractual obligations
• Review service reports, verify works completion, and process vendor claims and invoices
• Maintain effective working relationships with vendors and service partners
Compliance, Governance & Risk Management
• Ensure compliance with tenancy agreements, house rules, statutory requirements, and company policies
• Monitor tenant and contractor adherence to safety, security, and operational standards
• Support emergency preparedness, business continuity, and safety programs
• Maintain accurate records, documentation, and operational reports
General administration
• Provide administrative support, including preparation of memos, purchase orders, contracts, and service verifications
• Manage administration of parking, access control, and tenant-related records
• Prepare reports, presentations, and operational updates as required
• Perform ad-hoc duties as assigned by the Supervisor
Stakeholder Management 1. External: Liaise with Tenants, service providers (security, cleaning, M&E, parking operators), contractors, consultants, authorities and external stakeholders on operation matters. 2. Internal: Collaborate closely with Property Management members, Operations, Leasing, Finance, Legal, Risk and Compliance, Marketing, and other internal teams.
JOB REQUIREMENTS
Qualifications & Experience
• Diploma or bachelor’s degree in Facilities Management, Business Administration or related disciplines
• Minimum 2 years of relevant experience in property/facility management or related industries
• Familiar with office administration and documentation processes
• Customer-oriented with strong attention to detail and organization
Competency
• Strong customer service orientation with effective stakeholder management skills
• Good communication and interpersonal abilities
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Strong coordination, problem-solving, and organizational skills
• Knowledge of commercial building operations and tenant management is an advantage
• Proficient in Microsoft Office applications
• Basic English proficiency, with the ability to communicate in daily operation written and spoken contexts
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BUSINESS SEGMENT
Real Estate
PLATFORM
Operating Division