About this role
Title: DG BOSS: Service Desk Specialist (FN)
• Receives, logs, analyzes and processes and tracks records of service orders and request activities. • Liaises between customers and departments in order to respond to service orders and requests in a timeline manner and in accordance with contract requirement. • Ensures all information related to service orders and requests are entered into CMMS in accordance with contract requirement and Asset Management standards. • Performs analysis to properly classify the service orders/request and dispatches to correct department. • Follow up with customers to ensure their service orders and requests are resolved. • Performs quality control on work classification and service order/request data enterer into CMMS. • Performs trend analysis or service orders performance and recommend solutions to department heads. • Manages scheduled work such as projects and scheduled calibration and maintenance; and ensures work orders are issued to departments in a timely manner. • Coordinates with Facility Management Specialist to make sure all facility data related to scheduled work is current. • Assists in preparation and submittal of all documentation related to service and work orders. • Perform other duties as assigned.
Basic Qualifications
• Must have good oral and written communication skills which enable to effectively liaise with clients, other • departments within the organization, subcontractors and clients, and report directly to Senior Management. • Particular attention to details, good project management skills. • Must pass overseas medical screening and be in good health. • Must be contract oriented and computer literate in Microsoft Office software. • Must have a valid and be able to obtain Non-Pro or Professional driver’s license with at least 2 restriction code.
Preferred Qualifications
JOB SPECIFICATIONS: SPECIAL CERTIFICATIONS OR TRAINING:
• Knowledge in Maximo is highly desired. • Knowledge in using Computerized Maintenance Management System (CMMS) such as Oracle, to generate maintenance schedules is highly desired.
EDUCATION:
• Associate or bachelor’s degree in Information Technology, Computer Science, Business Administration / Management or other related fields, based on a four-year course of study from an accredited university or college.
EXPERIENCE:
• Must have at least (2) year experience in Service Desk or Work Control functions.