About this role
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function: Supply Chain Deliver
Job Sub Function: Multi-Family Supply Chain Deliver
Job Category: People Leader
All Job Posting Locations: Guarulhos, São Paulo, Brazil, São José dos Campos, São Paulo, Brazil, São Paulo, Brazil
Job Description: We are searching for the best talent for Global Standards Owner, Service, Logistics & Trade to join our Supply Chain Excellence team located in São José dos Campos, São Paulo; Guarulhos, São Paulo; or São Paulo, São Paulo.
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
United States - Requisition Number: R-085158 Belgium - Requisition Number: R-085671 Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
The Global Standards Owner (GSO) is accountable for the strategy and capabilities that drive an improved and competitive customer experience, realized through effective global process design and standardization worldwide and across all business segments.
This position will enable new capabilities, with an ongoing focus on customer value and supporting marketplace growth. Responsibilities include driving proactive development, design, standardization, and governance of all Service, Logistics and Trade enterprise standards.
The GSO will collaborate with sub-process stakeholders and peer process owners across all segments and regions to ensure effective and efficient integration of process operations and identification and leverage of cross-process synergies, particularly with commercial, planning and finance.
The GSO will continually evolve standardization to further realize centralization opportunities and improve order accuracy and customer satisfaction. The GSO is accountable for ensuring the processes are compliant with all relevant quality and compliance standards.
Key Responsibilities
• Hold the definition of “best in class” for people, process, systems, and metrics for Service, Logistics, and Trade operations. • Lead the development of standards that govern global end-to-end process including associated policies and technologies. • Manage updates, additions, and statutory exceptions to processes, as needed; maintain version control for all documentation. • Ensure alignment and integration with cross-functional global processes, including Compliance. • Drive global deployment and adoption of processes, incorporating regional and local requirements as needed. • Review end-to-end process performance and provide governance for process adoption and business demand; participate in governance boards to help resolve operational issues. • Drive global maturity and adherence assessment program, including • Maintain assessments roadmap in partnership with segments • Support assessments • Consolidate results and key global themes • Align with segments on roadmap items • Act as lead consultant to partner with segments to generate engagements that drive value for JNJ • Enable new capabilities, with an ongoing focus on customer value and supporting marketplace growth. • Support the development of AI solutions, through augmented operations or operations supervising AI. • Implement opportunities identified in assessments • Coordinate with Excellence teams as required to resource improvements • Model collaborative behaviors and support a high-performing, inclusive team culture. • Contribute to cross-enterprise thinking and fact-based decision-making, operating effectively in a complex, matrixed environment. Qualifications
• A minimum of a Bachelor’s Degree is required • 5-10 years related experience in in process development and deployment • Experience working in a highly matrixed organization is critical for success. • Multi-sector experience is preferred, Global experience preferred • Able to synthesize and connect multiple inputs and translate into simple solutions and messages. • Partner effectively and influence at all levels in a matrix environment, with strong interpersonal and coaching skills. • Proven experience directly and/or indirectly managing people is required. • Experience translating business strategy into execution. • Experience working with various levels (from peers to senior executives) and managing resources in a matrix environment; strong influence management skills preferred. • Proven track record of influencing and relationship-building skills that inspire trust and quickly build credibility with key stakeholders preferred. • Strong interpersonal and communication skills required to facilitate collaboration; excellent written, oral, and presentation skills required. • Experience driving progress and remaining focused under ambiguous and complex situations preferred; strong consulting, leader
Required Skills: Preferred Skills: Analytical Reasoning, Customer Centricity, Demand Forecasting, Developing Others, Distribution Management, Distribution Resource Planning (DRP), Financial Competence, Global Market, Inclusive Leadership, Inventory Optimization, Leadership, Materials Handling, Order Management, Organizing, Procurement Policies, Productivity Planning, Strategic Supply Chain Management, Team Management