About this role
Support Engineer1 will support our SaaS customers to provide Solution/Product support on Enterprise Supply Planning (ESP), Demand, Fulfillment, Sequencing and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder.
What you'll do:
• Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
• Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in Blue Yonder Planning Solution Operate Team
• Provide advice to Blue Yonder partners and customers regarding industry best practices and process methodology
• Document learnings and create knowledge articles for repeated cases
• Bring in new ideas for automation, re-use and service improvements
• Understand the SaaS offering, features and functionality deployed for a given customer.
• Work closely with the Blue Yonder Planning SCPO Solution Experts for complex issue resolution including Product Development
• Continuous learning on latest Blue Yonder Planning Solutions.
What we are looking for:
Industry experience:
• 1+ years of Supply chain planning domain experience
• 1+ years of experience in the Software/SaaS industry
• Ideal candidate will have experience working with Blue Yonder products, specifically Supply Chain Planning solutions.
• Technical experience with Blue Yonder products preferred specifically, Enterprise Supply Planning (ESP), Demand, Fulfillment, Sequencing and SCPO Platform
• Experience with customer/client support in Supply Chain software
• Experience working with ITIL methodologies
Technical Skills:
• Experience with Database programming/Data Modeling using Oracle SQL and MS SQL
• Working knowledge of middleware (i.e. Weblogic, TomCat)
• Proficiency in Java / J2EE concepts – JDBC, C++
• Azure defect identification and log analysis for Planning solutions
• Working knowledge of operating systems (e.g. Windows, UNIX, LINUX)
• Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc.
Soft Skills:
• Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting
• Ability to work calmly under pressure and meet deadlines
• Must have strong multi-tasking skills
• Must be self-motivated and quick learner - New technologies, platforms, integrations
• Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations
• Demonstrates initiative and is inquisitive
• Succeeds in a fast-paced environment
• Demonstrates the ability to work independently without losing team synergy
• Demonstrates customer service ethics and core values
Education:
• Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master’s degree preferred.
*LI-AD1
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.