About this role
Scope:
• Focuses on designing, delivering, enhancing, and continuously improving enterprise learning technology solutions while applying strong technical, analytical, and problem-solving capabilities. • Owns the engineering, delivery, and continuous improvement of enterprise learning technology platforms, ensuring stability, scalability, security, and an exceptional user experience.
What you’ll do:
• Design, develop, and enhance technical solutions using enterprise SaaS applications, APIs, reporting tools, automation platforms, and scripting technologies. • Troubleshoot application, integration, reporting, and data issues, identifying root causes and solutions independently • Proactively pick up backlog items and collaborate with team members as needed • Participate in agile ceremonies, including backlog grooming, sprint planning, stand-ups, and retrospectives • Analyze business, functional, and technical requirements to design scalable learning technology solutions. • Design and implement integrations, automations, reporting solutions, and process improvements. • Apply information security, data governance, and privacy standards in all deliverables • Leverage AI-assisted tools and emerging technologies to improve productivity and accelerate delivery • Assess the impact of system changes on learners, managers, stakeholders, and connected systems, platform operations & continuous improvement • Identify and raise operational issues proactively • Plan and execute routine application, integration, reporting, and automation updates • Resolve complex application, integration, and data issues while identifying opportunities for long-term improvement. • Manage technical investigations, enhancement requests, and operational issues independently. • Drive operational excellence through documentation, automation, and continuous improvement
Secondary Duties and Responsibilities
• Lead or contribute to testing, validation, and release activities. • Provide feedback on technical designs, automation opportunities, and process improvements • Assist in onboarding new team members and sharing technical knowledge • Partner with stakeholders to deliver technical, reporting, integration, and operational solutions. • Communicate blockers clearly and collaborate to resolve them • Evaluate new technologies, platform capabilities, and solution approaches • Align with team and organizational goals while solving business problems • Demonstrate strong problem-solving, adaptability, and continuous learning mindset
What we are looking for:
• Bachelor’s degree in a technical or business-related discipline, or equivalent experience • 10-14 years of experience in designing, implementing, enhancing, or supporting enterprise SaaS applications and business-critical systems. • Strong knowledge of APIs, system integrations, and data flow troubleshooting • Experience with SQL, reporting, analytics, or dashboard development (Power BI preferred) • Exposure to automation and workflow tools (Power Automate, scripting, or similar) • Ability to translate business requirements into technical solutions • Demonstrated curiosity, ownership, and a continuous improvement mindset with the ability to quickly learn and apply new technologies. • Experience leveraging AI-assisted tools to improve productivity and delivery • Strong analytical, communication, and problem-solving skills • Preferred experience with learning, talent, HR, or workforce technologies • Ability to quickly learn and adapt to new technologies and evolving business needs
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.