About this role
• GENERAL DESCRIPTION • Accountable for providing professional nursing care to patients within a hospital unit, adhering to hospital policies and nursing services principles, policies, and procedures to ensure high-quality care practiced.
JOB DESCRIPTION
ORGANIZATION AND MANAGEMENT
• Enforce high standards of care that are delivered safely, effectively, efficiently, and compassionately, while also organizing, directing, and coordinating with other facilities' services. • Establish clear directions for the nursing team to ensure evidence-based practice. • Collaborate with the nursing team, consultants, doctors, and other personnel to oversee patient care delivery for optimal client satisfaction. • Plan, implement, and evaluate nursing facilities and services. • Review and analyze the nursing statistics, performances, activities, improvements, and achievements. • Lead continuous quality improvement in patient care using audits and monitoring compliance with service and professional standards. • Plan and set regular staff meetings to disseminate and discuss issues in nursing services. • Participate actively in Head of Service (HOS) meetings and represent in hospital clinical committees. • Evaluate patient charges for completeness and charge accordingly.
HUMAN RESOURCE AND DEVELOPMENT
• Prepare the recruitment and retention plan for nursing staff in the unit. • Plan and implement a structured orientation program for newly recruited nursing staff. • Drive a development program to equip staff with the necessary knowledge and skills to maintain competency and meet organizational needs. • Monitor and Conduct reviews of staff appraisals. • Establish a mechanism to privilege specific procedures for nurses in their respective services. • Maintain comprehensive personal records for all staff. • Identify and provide supervision and guidance to the staff as needed. • Engage in research initiatives and advocate for quality improvement through evidence-based practice.
POLICIES AND PROCEDURES
• Review policies and procedures periodically and triennially to ensure they align with current nursing standards, regulations, statutory authority • Review policies and procedures periodically and triennially to ensure they align with current nursing standards, regulations, statutory authority requirements, and service purposes. • Evaluate compliance with all policies and procedures of various quality and safety systems, including MS ISO 9001:2008, ISO 14001, OHSAS 18001, Patient Safety Goals, National Nursing Audits, and other accredited standards like Malaysian Hospital Accreditation Standards. • Evaluate the prevention and control of infection, including the implementation of surveillance activity in the unit and evidence of involvement. • Control and maintain regular management of drugs aligned with hospital policies and procedures. • Maintain confidentiality of patient’s personal and medical history.
FACILITIES AND EQUIPMENT
• Maintain records of equipment and inventory, including calibration for medical supplies and drug storage. • Monitor that the emergency trolley is checked as per the stipulated policy and conduct audits at regular intervals for compliance. • Plan the service budget, including the purchase of new items. Provide on-the-job training and guidance to new staff, including the cleaning of medical equipment.
SAFETY AND QUALITY IMPROVEMENT ACTIVITIES
• Monitor activities that contribute towards the continuous improvement of nursing services, such as Quality Assurance, Infection Prevention & Control, and Fire and Safety Programs. • Monitor and propose the quality of care/service in the designated unit and initiate action and implementation of corrective measures as needed. • Manage investigations and root cause analyses for any incidents in the services, take appropriate action, and ensure completion of incident reports within the stipulated time frame. • Participates in and contribute to the Baby Friendly Hospital Initiative certification, with a focus on promoting exclusive breastfeeding. IMS and MSQH • Lead staff to adhere to Standard People Practice (SPP) and implement Malaysian Patient Safety Goals 2.0.
JOB REQUIREMENTS EDUCATION:
• Registered with the Nursing Board of Malaysia with a valid license to practice as a Registered Nurse. • Post Basic qualification in a related field. • Bachelor of Nursing or to be obtained within 2 years of promotion.
KNOWLEDGE AND EXPERIENCES
• Registered Nurse with at least 8 years of clinical experience and diversity in clinical experience.
SKILLS & COMPETENCIES
• Leadership Program. • Possess certifications in BLS, ACLS, MTLS, PALS and NRP (according to the specialties).
SPECIAL SKILLS ARE REQUIRED
• Proficient in writing and conversing in English and Bahasa Malaysia. • Caring, honest, and responsible workers and team player • Basic financial knowledge • Microsoft Office literacy
PERSONAL ATTRIBUTES
• Good leadership, interpersonal, and communication skills. • Critical thinking, negotiation, and problem-solving skills. • Willingness to work on scheduled hours, shifts and weekends, public holidays, and any time called during an emergency. • Passionate and committed to patient-centered care and continuous quality improvement. • High integrity, patience, and attention to detail. • Be a positive and effective team leader.
AUTHORITY Operational Oversight
• Oversee the daily operations of the ward, ensuring seamless coordination between nursing staff, and other departments to deliver high-quality patient care.
• Ensure all surgical procedures, pre and post-operative care adhere to established clinical protocols, safety guidelines, and best practices to optimize patient outcomes.
Staff Management
• Lead and supervise both clinical and administrative staff within the ward, ensuring effective teamwork, communication, and adherence to departmental policies. • Oversee recruitment, orientation, training, and performance evaluations of staff to build a highly competent and motivated team skilled in nursing care.
Regulatory Compliance
• Ensure that all ward operations are in full compliance with healthcare regulations, safety standards, and hospital policies, including infection control and patient confidentiality. • Conduct regular internal audits to assess performance and implement corrective actions to address areas of improvement and ensure regulatory compliance.
Patient Care
• Ensure high standards of patient care are met in both pre-operative and post-operative settings, emphasizing patient safety, clinical effectiveness, and continuous monitoring. • Develop and implement educational programs for patients and their families to promote positive health outcomes.
Budget and Resource Management
• Manage the ward's budget, ensuring financial resources are allocated effectively to support operational needs, maintain equipment, and improve patient care services. • Ensure optimal use of surgical supplies, medical equipment, and human resources to maintain high efficiency in the ward, while minimizing waste and reducing costs.