About this role
Zuora Revenue Consultant1Key Responsibilities
• Customer Support: Provide rapid, accurate, and high-quality analysis of production issues to ensure customer satisfaction. • Troubleshooting & Resolution: Diagnose, reproduce, and resolve technical issues within Zuora Revenue, and Payments. • Technical Expertise: Act as a subject matter expert on Zuora functionality, including Product Catalog, Bill Runs, Payment Runs, and API integrations. • Workflow & API Management: Configure and troubleshoot Zuora Workflows, REST/SOAP APIs, and external integrations (e.g., Salesforce, NetSuite). • Collaboration: Work directly with product, engineering, and customer success teams to escalate and resolve complex, critical bugs. • Documentation: Create and maintain documentation, knowledge base articles, and best practices for the Zuora Community. Required Qualifications & Skills
• Experience: 2–5+ years in application support, technical consulting, or SaaS implementation. • Technical Skills: Proficiency in SQL (Oracle preferred), API troubleshooting (REST/SOAP), and understanding data/object models. • Revenue recognition, invoice cycles, and Accounting (AR/GL). • Platform Knowledge: Deep knowledge of Zuora (Revenue/CPQ) and CRM/ERP systems like Salesforce or SAP. • Soft Skills: Excellent written/spoken English, analytical problem-solving abilities, and the capacity to work under pressure. • Education: Bachelor’s degree in Computer Science, Engineering, or related technical field.