About this role
Job Description:
Join our team and make an impact by solving complex technical challenges for customers worldwide! Are you a problem solver with a strong technical mindset? Do you thrive on tackling complex customer requests and providing high-quality support? We are looking for a Support Engineer to join our team and deliver exceptional service to our global customer base. What you’ll do As a Support Engineer, you will:
• Act as the first point of contact for customer technical support requests
• Guide customers through troubleshooting processes, coordinating internal resources when needed
• Provide prompt, effective, and accurate resolutions to technical issues
• Troubleshoot system faults (remotely or on-site) down to component level and collaborate with Engineering teams for corrective actions
• Build and maintain strong relationships with customers to ensure long-term satisfaction
• Participate in the 24/7 customer support rotation with your team
• Prepare customer offers and proposals for spare parts, services, and training
• Arrange shipment of spare parts and coordinate with other departments
What you bring
• Bachelor’s Degree in Engineering, Science, or equivalent field experience
• 2–4 years of relevant industry experience
• Technical background spanning mechanical, electrical, and control software systems
• (Preferred) Experience with high-tech motion control systems and control system software/PLC
• Excellent communication skills in English, both written and verbal
• Ability to interpret schematics, manuals, and procedures
• Strong customer orientation and ability to build trustful relationships
• Resilience when handling unexpected situations, conflicts, or difficult stakeholders
• A true team player who can also work independently and drive tasks to completion
• Willingness to travel internationally on an ad-hoc basis
• Valid driver’s license
Why join us?
• Be part of a collaborative, international team passionate about technology and customer success
• Opportunity to work with cutting-edge systems and applications
• Global exposure with travel opportunities
• A culture built on integrity, teamwork, and continuous improvement