About this role
What you get to do in this role
We are looking for an engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong inter-personal skills.
What we are looking for in a candidate
4+ years providing customer facing technical support (Web based products or e-commerce preferred)Bachelors or higher in Computer Information Systems or equivalent experience in a related fieldExperience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTMLExperience with JavaScript, AngularJS and Jelly.Experience working in Java or similar backend programming languageExperience and understanding of object-oriented design Knowledge of with relational databases such as MySQL, OracleWorking knowledge of the components in a web applications stackFamiliarity with Linux, UNIX or other OSExtra Skills
Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros)Experience providing SaaS support is desirable.Other preferred requirements
Candidate status must have citizenship or be a permanent resident to live/work in Australia Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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