About this role
Job Description:
Position Overview The Division IT Manager is responsible for leading the end-to-end IT transformation and operations across a globally distributed, multi-site organization, ensuring IT is a scalable enabler of growth, efficiency, and decision-making. The role operates within a complex delivery model, managing a combination of:
• Global IT leaders (Infrastructure/Cyber and Data/Applications) • Regional IT resources (Europe, China) • Multiple MSPs across regions Success requires the ability to lead through influence, structure, and governance—not direct execution alone. The IT Manager must transform a fragmented IT landscape into a standardized, data-driven and secure environment, aligned with:
• Current Divisional IT roadmap • ERP standardization (Acumatica) • Data platform evolution • Cyber and infrastructure modernization Organizational Scope & Team Leadership The Division IT Manager leads a hybrid global IT team, including:
• Direct / Functional Leadership • 1 Global Infrastructure, IT Operations & Cyber Security Manager • 1 Global Data Analyst (evolving into Data & Business Applications Lead) • Regional IT Resources • 2 IT resources in Slovenia (applications, ERP support, operations) • 1 IT Specialist in China
• External Delivery Model with multiple MSPs and contractors across: North America, UK, Italy, Bulgaria, New Zealand and Slovenia Leadership Expectations The Division IT Manager must:
• Define clear roles, responsibilities, and accountability model across all resources • Eliminate overlap and inefficiencies currently visible across IT activities • Establish a scalable “hub-and-spoke” IT operating model • Drive alignment between: Internal IT, Segment IT, MSP partners • Ensure: global consistency, local responsiveness where needed, cost-efficient delivery in line with ITW principles. Core Responsibilities 1. IT Strategy, Governance & Operating Model
• Own the division IT strategy and ITW Front-to-Back execution roadmap • Establish a clear IT operating model across global and regional teams • Define governance across: data, ERP, Cyber, Infrastructure • Implement structured reporting and performance tracking across all IT layers • Ensure strict adherence to 80/20 prioritization discipline 2. ERP Modernization Leadership (Global Accountability)
• Lead the global Acumatica rollout across all sites • Govern ERP standardization, eliminating: legacy systems, site-specific deviations • Ensure ERP becomes: • Single source of truth for core business processes • Foundation for data and analytics
• Supervise execution through: • Data/App Lead • Regional IT resources
3. Data & Business Applications Leadership (Critical Capability)
• Elevate the Data Analyst role (part of the IT team) into a Data & Applications capability leader, providing direction, prioritization, and technical guidance • Define and enforce: • Data governance and ownership model • Enterprise data architecture principles • Standardized KPI and reporting framework
• Lead the design and evolution of the divisional data platform, ensuring: • Integration of data across ERP (Acumatica), supply chain, and shop floor systems • Elimination of siloed and spreadsheet-based reporting • Creation of a single, reliable data foundation for decision making
• Drive adoption and standardization of key technologies: • Power BI as the standard for data visualization and business reporting • Modern data platforms (i.e. Microsoft Fabric, Snowflake or equivalent) for: • Data ingestion • Transformation • Storage and analytics
• APIs and integration frameworks to enable scalable and maintainable system connectivity • Python (or equivalent) for: • Data engineering • Automation • Advanced analytics use cases
• Ensure the Data function delivers practical, business-relevant use cases, including: • Forecasting improvement (ML-driven where appropriate) • Supply chain and operational visibility • Financial and operational KPI standardization
• Act as functional leader of Data expertise, with the expectation to: • Guide, coach, and grow a Data expert within the team • Maintain sufficient technical understanding to challenge design decisions • Ensure solutions remain simple, scalable, and aligned to business needs (ITW 80/20 mindset)
4. Infrastructure, Cyber & MSP Orchestration
• Lead through the Global Infra & Cyber Manager, ensuring: • Consistent cyber posture across all sites • Centralized vulnerability management • Standardized infrastructure
• Address FTB risks: • Cyber gaps across multiple sites • Aging infrastructure • Inconsistent MSP capabilities
• Drive: • Azure migration • AD consolidation • Network standardization
• Rationalize MSP landscape: • Define clear SLAs • Remove underperforming vendors • Standardize service delivery
5. Global Delivery & Execution Model Establish clear accountability across distributed teams.
• Implementing: standard project governance and consistent delivery framework • Ensure execution discipline across: internal team and external providers • Balance: centralization (standards, platforms) and local flexibility (business needs) 6. IT Operations (Right-Sized & Optimized)
• Ensure stable operations across: infrastructure, applications, end-user support • Transition non-value-added work to: MSPs and automation • Focus internal resources on growth and transformation priorities (AA) 7. Financial & Vendor Management
• Own: IT budget, investment prioritization, vendor strategy • Ensure alignment with: low-cost mindset and value-driven investments Required Experience & Skills
• Leadership & Organizational Complexity • Experience leading distributed, global IT teams • Proven ability to manage: • Hybrid teams (internal + MSP) • Multi-layered accountability structures • Strong governance, prioritization, and decision-making skills • ERP & Applications • Strong ERP modernization experience • Acumatica experience strongly preferred • Experience rationalizing multi-ERP environments
• Data & Analytics • Strong experience building and scaling: • Data architectures and data platforms • End-to-end data pipelines (ingestion > transformation > visualization)
• Hands-on understanding (not necessarily deep execution) of: • Power BI (data modeling, semantic layers, KPI standardization) • Modern data platforms: • Microsoft Fabric (preferred) or • Snowflake / equivalent cloud data platforms
• Data integration patterns, including: • APIs • ETL / ELT processes
• Programming and data manipulation (Python, SQL)
• Proven ability to: • Transition organizations from fragmented reporting to standardized data-driven decision making • Drive business adoption of data, not just technical implementation
• Experience leading or managing data specialists or analytics teams, including: • Setting priorities • Providing architectural direction • Ensuring alignment with business outcomes
• Cyber & Infrastructure • Experience managing cyber risk across multiple sites and vendors • Strong understanding of: • Cloud transformation • Security frameworks • Infrastructure standardization
• Execution & Transformation - proven track record of: • Delivering transformation in complex environments • Driving standardization and simplification • Strong change management capability
Success Profile The ideal candidate:
• Is a true orchestrator, not a hands-on technician • Has experience in global, multi-site manufacturing environments • Can manage complex delivery models (internal + MSP + regional IT) • Drives simplification, accountability, and measurable outcomes • Is equally strong in ERP, Governance, and Data leadership (with sufficient technical depth to guide data architecture and engineering teams, without acting as a pure developer) Key Outcomes Within 12–18 months, the Division IT Manager will:
• Establish a clear and scalable IT operating model • Stabilize and progress Acumatica global rollout • Deliver data visibility improvements across all key functions • Improve cybersecurity coverage across all sites • Rationalize and optimize: • MSP landscape • Infrastructure footprint
• Build a high-performing IT leadership layer (Infra + Data/Apps)
Compensation Information: UK 90-110k