About this role
Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people around the Globe, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?
What’s it in for YOU?
• Paid Training
• HMO and Group Life Insurance
• Paid Time Off
• Referral Program
• Career Advancement
Responsibilities
• Serve as the primary point of contact for customers via phone • Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions • Maintain a thorough understanding of products, services, and policies to effectively assist customers • Accurately document customer interactions and transactions across all tools/platforms • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary • Strive to exceed customer satisfaction goals and performance metrics • Continuously seek opportunities to improve the customer experience and streamline processes • Stay updated on product knowledge and industry trends to better assist customers • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
What We Look for in a Candidate:
• High School Diploma or equivalent • At least 6 months of international call center experience required (voice/phones) • Good communication skills • Amenable to work onsite at Estancia, Pasig City • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone What’s it in for YOU?
• Paid Training • HMO and Group Life Insurance • Paid Time Off • Referral Program • Career Advancement