About this role
Pay Rate $15/hr
Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?
What’s in it for YOU?
• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
Responsibilities:
• Assist users with test scheduling, rescheduling, and general exam coordination • Provide real-time troubleshooting for login issues, system access, and platform errors • Ask probing questions to determine the root cause of the issue • Clearly communicate technical information and troubleshooting steps to customers with varying levels of technical understanding • Maintain accurate records of customer interactions, problem resolutions, and follow-up actions in the call log database • Exercise patience, empathy, and active listening skills to understand and address customer needs and concerns • Escalate complex issues to senior support staff or technical teams as needed • Adhere to call center procedures, scripts, and quality standards
What We Look for in a Candidate:
• 18 years of age or older with a High School Diploma or GED • Tech-savvy with the ability to navigate multiple windows and tabs while delivering top-tier customer support over the phone • Typing proficiency of 35 WPM with accuracy • Minimum 1 year of customer service experience required; 2 years of call center experience preferred • Excellent attendance, ensuring you're there when our customers need you • Solid understanding of computer hardware, software, operating systems, and basic networking principles. Ability to troubleshoot common computer-related issues. • Ability to analyze customer issues, identify root causes, and determine appropriate solutions. • Proven ability to apply logic and reasoning to resolve complex customer problems. • Excellent phone etiquette and verbal communication skills with the ability to articulate technical information clearly and concisely • Ability to compose professional and grammatically correct email responses, both internally and externally as needed • Demonstrated ability to actively listen to customer concerns and gather relevant information • A genuine ability to empathize with customers and handle challenging conversations with poise and professionalism • A strong commitment to providing outstanding customer service and exceeding customer expectations All job offers are contingent upon:
• Completion of drug screen
• Completion of background check