About this role
Team
The Office of the CDIO partners with our CDIO, CTOs, and Digital Technology SVPs (DTLT) on our 360-degree approach to customer, partner and internal employee engagements. The team collaborates with senior leadership across the company to create long-term trusted relationships with key customers, accelerate our scale to $16B, and help make ServiceNow the best place to work.
Role
This is an extraordinary opportunity to partner daily with our Executive Practitioners to elevate CxO engagements, increase wallet share, and curate thought leadership.
We are looking for a brilliant storyteller, who can communicate the ServiceNow mission from a variety of perspectives. As ServiceNow grows and we engage with executives across all industries, our narrative is more important than ever.
This role will be part of the Office of the CDIO and partner closely with field sales, marketing and product teams to help scale CDIO, CTO, DTLT impact by creating and executing a customer engagement strategy.
What you get to do in this role:
Own the Customer Engagement strategy:
Increase wallet share through curating the right portfolio of Customers, Partners and events our Executive Practitioners engage with, working with regional sales leaders on which customers they should meet with and whenOptimize the process for the Practitioner with customers end to end: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, etc.Attend customer meetings, and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items.Deepen strategic customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners, close the loop when deals close of people the Practitioner has a relationship with, develop nurturing campaigns etcHelp define how slides and visuals will enhance a narrative or customer storyDevelop key metrics and capture and analyse data to continuously improve impact of Practitioner customer engagementParachute into complex customer situations as liaison for our CTOs when high visibility opportunities are at risk
Elevating CxO engagement via events, purposeful disruptionLead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the Digital Technology organizationContribute to codification and sharing of best practicesBuild a foundation to scale events and speaking opportunitiesBecome an indispensable thought-partner for PractitionersPartner closely with senior stakeholders and cross functional teams to develop relevant messaging for each engagementGlobal travel for key eventsCreate and execute an events engagement strategy while partnering closely with cross functional teams. Key accomplishments will include securing desirable external speaking engagements, securing strong ties with Now on Now and Communications teams to ensure an amplification strategy is executed (social, thought leadership content, internal enablement, media etc) and securing customer led speaking engagements which highlight ServiceNow. In order to be successful in this role, we need someone who has:
10+ years of work experience across consulting, executive engagements, or sales, preferably in the cloud/enterprise SaaS/software industryExperience in leveraging or critically thinking about how to integrate AI into work processes, judgements or problem-solving. This may include using AI-powered tools, automating workflows, studying AI-influenced insights, or exploring AI’s potential impact on the function or industry.Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver mindset; ability to take big ideas and make them simple and digestibleDeep experience in interacting with a broad spectrum of CxOs with a passion for storytelling, narrative structure, and designCommand for building consensus amongst numerous high-powered stakeholders and pushing forward to tangible output/outcomes quicklyProven capability of building and leading high-performing teams, either in a direct or indirect/matrixed capacitySuperb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groupsAbility to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment with a strong ability to prioritizeExecutive presence, excellent verbal and written communicationHigh energy, strong work ethic, disciplined execution skillsProficient with Powerpoint, Excel, Tableau, and Dynamics and familiarity with several market-leading productivity tools
JV20
For positions in this location, we offer a base pay of $189,100 - $331,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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