About this role
ABOUT US
Apex Radiology, established in 1996, is a leading diagnostic imaging provider in Western Australia, supporting both public and private clinics across Bunbury, Mandurah, Busselton, Margaret River and Perth. We offer a full range of services including CT, MRI, X-ray, Ultrasound, Interventional Radiology and Nuclear Medicine.
Part of the Integral Diagnostics (IDX Group), one of Australasia's largest radiology networks with 100+ sites, Apex offers a supportive, forward-thinking environment backed by stability, growth, and a strong focus on patient care and innovation
About the Opportunity 💛
We're looking for a Booking Centre Agent to join our friendly team at Apex Radiology in O'Connor. On a permanent basis full-time basis.
As a key member of our team, you'll be the first point of contact for patients and referrers-playing an essential role in creating a smooth and supportive patient experience. If you're someone who thrives in a fast-paced environment, has a passion for helping others, and enjoys working in a collaborative team, we'd love to hear from you.
Your Day-to-Day Responsibilities Include:
• Answering incoming calls with warmth and professionalism • Scheduling appointments efficiently, ensuring optimal use of booking slots • Providing patients with clear information on scan preparation, costs, and concession eligibility • Processing patient referrals and coordinating with internal clinical teams • Working closely with radiologists, technicians, and admin colleagues to ensure excellent service delivery • Maintaining accuracy in patient data entry and handling confidential information with care
What We're Looking For 💪
• A strong 'patient-first' approach with excellent customer service skills • Confident communicator who is calm, compassionate, and solutions-focused • High level of attention to detail, especially in administrative and data entry tasks • Comfortable using multiple digital platforms and booking systems • Experience in a medical or allied health administration setting (radiology experience highly regarded) • Ability to thrive both independently and in a team environment
FOR YOU
Competitive Salary: Attractive salary with annual reviews to recognize your contributions. Paid Parental Leave: Additional leave to support new parents. Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals. Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more. Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms. Referral Bonuses: Financial incentives for referring great talent to our team. Career Advancement: Opportunities for career growth and succession planning within an innovative company. Work-Life Balance: Flexible work options for full-time or part-time roles. Community and Social Events: Engage in a supportive workplace with free parking and great social events.
Apply Now
If you're passionate about people and want to grow your healthcare career, we'd love to hear from you. 👉 Click Apply to submit your CV and cover letter. 📧 Questions? Contact Abbe on ahuggard@idxgroup.com.au
Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply. Building a healthier world, by delivering the best health outcomes one patient at a time.