About this role
The global client support group works with locally deployed client service experts to develop and deliver the support model for Visa Inc. issuers, acquirers, processors and merchants worldwide. This includes day-to-day operations and product support, specialized help desks, back office support and customer performance reporting.
Some things you might work on during your CS Internship include:
Respond to routine operational service and support inquiries from Visa client institutions.Provide information and direction for customers regarding VisaNet Core Application Services, General Transaction Research, Billing, User ID and similar queries.Perform transaction and process research to analyze potential technical or operational problems or issues.Complete data entry in a timely and accurate manner for assigned client institutionsLog service requests plus resolutions in a timely and accurate manner for call or problem tracking and knowledge base software applications.Work with stakeholders within CSS (Client Support Services) and non-CSS organizations to resolve client issues.Be accountable for delivering against commitments to clients.Organized in tasks and activities.Develop process improvement procedures to improve operational efficiency Current student working towards a Bachelors or Masters degree, with a graduation date of December 2026 or summer 2027Economics, Business, Finance, Economics, Econometrics, IT/MIS, Engineering or related disciplines welcome to applyAvailable for the internship (June – August 2026)Must be available to start a graduate role by June 2027Excellent academic recordStrong analytical capabilities and experience solving business casesStrong in MS Excel, Word & PowerPointSuperior analytical and financial analysis skillsStrong collaboration skills with a diverse peer group requiredAble to articulate viewpoint effectively to key stakeholders in order to get buy in and agreementSelf-confident and hands-on, with the ability to operate in a fast paced and constantly changing work environment Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.