About this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description: Role Summary
Ingram Micro is seeking a results-driven and analytical Supervisor – Billing & Pricing Operations to lead a team responsible for billing, pricing, reconciliations, and reporting functions. This role combines operational leadership, advanced analytics, and vendor partnership management to ensure financial accuracy, process excellence, and data-driven decision-making across global operations.
Key Responsibilities
• Operations Leadership:
• Oversee billing, pricing, and reconciliation activities ensuring accuracy and compliance.
• Lead, mentor, and develop a team of analysts to drive performance and quality.
• Manage complex vendor/reseller issues and act as escalation point.
• Partner with vendors and stakeholders to align on pricing and service delivery.
• Ensure data integrity across systems and regions.
• Reporting & Analytics:
• Oversee delivery of reports and dashboards across regions.
• Drive use of Excel, BI tools, and automation for reporting efficiency.
• Translate business requirements into reporting frameworks and insights.
• Process Improvement:
• Identify inefficiencies and lead process improvement initiatives.
• Drive automation, AI adoption, and operational transformation efforts.
• Collaborate on cross-functional improvement programs.
• Escalation Management:
• Own escalations with financial or operational impact.
• Collaborate globally to resolve issues in a timely manner.
• Subject Matter Expertise & Team Development:
• Maintain SOPs and ensure adherence to processes.
• Provide coaching, training, and onboarding support.
• Drive knowledge sharing and capability building.
Required Qualifications
• Bachelor’s degree in Finance, Business, Analytics, or related field.
• 5–8+ years of experience in billing, pricing, financial operations, or reporting.
• Minimum 2 years experience in a supervisory or team lead role.
• Advanced Excel skills (pivot tables, macros, automation).
• Strong analytical, problem-solving, and stakeholder management skills.
Preferred / Good-to-Have Skills
• SQL, Python, and Power BI (or similar BI tools).
• Experience with automation tools (Power Automate, VBA, UiPath).
• Exposure to AI/ML and intelligent automation use cases.
• Experience in Cloud Products and Vendors – Billing and Pricing
• Experience with CRM, ERP, or financial systems.
Key Competencies
• Leadership and team development
• Data-driven decision-making
• Financial and operational acumen
• Continuous improvement and automation mindset