About this role
Key Responsibilities/ Capabilities
• Handle and analyze System issues raised by the business and operation team. • Actively collaborate and monitor system issues with other divisions within the Wholesale banking and provide timely update and resolution. • Collaborate and work with IT and system product owners on the resolution of system issues. • Create and follow up files for monitoring of incident. • Formulate proposals for improvement. • Carry out interventions with respect to FI and NFI electronic payments that have been incorrectly supplie Minimum Qualifications and Capabilities
• Bachelor’s degree or equivalent experience • Analytical, flexible, open-minded and a team player • Ability to work under pressure and capable of managing and prioritizing multiple tasks. • Have a client driven approach. • Excellent written and oral communication skills, including the ability to convey complex information succinctly and clearly to clients and partners. • MS Office proficient with the ability to work with multiple applications at the same time. • Experience in working at a payment, or payment technology company. • Results driven self- starter who can thrive in a fast- paced, collaborative, and cross- functional environment. • Superior attention to details • Experience working in a Financial institution.