About this role
InnovaCare Management Services Company, LLC
Essential Job Functions
• Coordinate and support the planning, execution, and continuous improvement of enterprise-wide employee and member experience programs. • Manage program timelines, milestones, and deliverables to ensure consistent and successful implementation across the organization. • Track, analyze, and report engagement and experience metrics, providing insights to support program effectiveness and decision-making. • Assist in the development and execution of employee recognition, wellness, ambassador, and engagement initiatives that strengthen organizational culture and member satisfaction. • Create and maintain executive presentations, communication materials, toolkits, and resources for leadership and frontline teams. • Design visually compelling communications and program materials that align with organizational branding and communication standards. • Partners with cross-functional stakeholders, including Operations, Marketing, Information Technology, Human Resources, and Clinical teams, to support enterprise experience initiatives. • Facilitate effective communication among stakeholders to ensure alignment, awareness, and successful adoption of experience programs. • Support program governance activities, including status tracking, documentation, meeting coordination, and follow-up actions. • Contribute to the identification of process improvements and best practices that enhance employee engagement, member experience, and operational effectiveness. • Assist with change management and communication efforts related to organizational experience initiatives. • Ensure program activities, communications, and deliverables are completed accurately, on schedule, and in alignment with organizational goals. • Remote role with occasional travel or in-person support. • Participation in events, site visits, and enterprise initiatives.
Minimum Required Education, Experience & Skills
• Bachelor’s degree preferred (Business, Communications, Healthcare, or related field). • 2–4 years of experience in program coordination or engagement. • Strong organizational, communication, and presentation skills. • Proficient in Microsoft Office (PowerPoint, Excel, Word). • Program coordination and execution. • Strong communication and presentation skills. • Attention to detail and organization. • Collaboration and problem-solving.
Preferred Experience & Skills
• Experience in healthcare or service-based organizations. • Bilingual (English/Spanish). • Experience with engagement or recognition programs. • Experience creating presentations and visual materials.
Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.