About this role
Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Delicatessen Clerk Department: Delicatessen FLSA: Non-Exempt
General Function: As a Delicatessen Clerk, this position will be responsible for handling food in a safe manner and ensuring the work area is always clean and neat. You will run the department registers and receive payments, make change, etc., where applicable. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies
• Partnerships • Growth mindset • Results oriented • Customer focused • Professionalism
Reporting Relations: Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Food Service Director; Delicatessen Department Manager
Positions that Report to you: None
Primary Duties and Responsibilities:
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store • Makes an effort to learn customers’ names and to address them by name whenever possible. • Assists customers by: (examples include) • escorting them to the products they’re looking for • securing products that are out of reach • loading or unloading heavy items • making note of and passing along customer suggestions or requests • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders. • Takes customer orders at the delicatessen counter. • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. • Reviews orders for the day. • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat. • Reviews the status and appearance of the food for freshness. • Ensures that an adequate food supply is ready and on hand and develops or follows a production list. • Anticipates product needs for the department on a daily basis. • Prepares, finishes, and replenishes product as necessary. • Checks in product, puts product away, and may review invoices. • Runs the department registers and receives payment, makes change, etc., where applicable. • Removes trash in a timely manner. • Maintains strict adherence to department and company guidelines related to personal hygiene and dress. • Adheres to company policies and individual store guidelines. • Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
• Washes dishes as necessary. • Orders product and supplies as necessary. • Delivers orders as needed. • Prices products for customers as necessary. • Assists in other areas of store as needed. • Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics:
• Must be able to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing • Must be able to solve arithmetic calculations involving fractions, decimals and percentages.
Education and Experience: Less than high school or equivalent experience and six months or less of similar or related work experience.
Physical Requirements:
• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects. • Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision. • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions: This position is exposed to dust, noise, equipment movement hazards, and electrical shock on a daily basis. Has occasional exposure to temperature extremes and cleaning chemicals/solvents. This is a fast paced work environment.
Equipment Used to Perform Job: Telephone, fax, copier, intercom system, computer, calculator, kitchen utensils, hot wrapping machine, garbage disposal, trash compactor, cardboard compactor, box cutter, slicer, scales, delivery van, pallet jack, hot wrapper, and knives.
Contacts: Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.
Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.