About this role
As Operations Manager, you are responsible for leading the daily operations of our trailer business in Vlaardingen. Together with your team, you ensure that customer needs are translated into efficient internal processes. You act as the key link between customers, customer service, planning, sales, and international stakeholders. Thanks to your analytical mindset and strong leadership skills, operations run smoothly from planning to delivery.
Be a part of DFDS. Be a part of the movement.
What will you do?· Lead, coach, and develop the Customer Service team
· Work closely with the Planning team to ensure operational efficiency
· Collaborate with local and UK management on short- and mid-term planning
· Ensure delivery of monthly and annual budgets
· Participate in tenders and provide ad-hoc pricing
· Develop, implement, and review operational policies and procedures
· Negotiate yearly rates and terms with partners
· Resolve major claims and customer complaints
· Identify opportunities for operational improvement and growth
What are we looking for?· Excellent customer service and communication skills
· Strong analytical and financial awareness mindset
· Proven negotiation skills
· Leadership experience and strong organizational capabilities
· A proactive, self-driven attitude focused on continuous improvement
· Comfortable working in an international, multicultural environment
What do we offer?· Competitive salary including 8.33% holiday allowance
· Study and development opportunities according to our study policy
· Free travel on DFDS vessels up to three times per year
· Pension scheme via ASR
· WGA basic and extended insurance fully paid by DFDS
· Optional collective health insurance with discount
· A stable and growing international organization with focus on sustainability and social responsibility
Ready for the next step?At DFDS, we believe in people with character and motivation. Are you ready to make a difference in an international environment? Apply now! we look forward to connecting with you.