About this role
Job Description:
Compliance & Safety
• Ensure business activities are in full compliance with company policies, EHS standards, and local regulations.
Customer Relationship Management
• Act as the primary point of the customers for assigned key footwear OEM/accounts, build trust and maintain long-term relationship with key external stakeholders. • Ensure customer satisfaction and address customer needs through proactive communication and support. • Explore new customers along the value chain in the Asia Pacific region. • Propose and execute sales forecasts and account plans. • Manage account receivable and debaters as well as ensure the ensure the delivery of the product stewardship.
Revenue and Growth
• Deliver footwear sales budget and revenue goals. • Identify sales opportunities and coordinate with supporting function team for the delivery. • Expand the new customers and explore new projects in the footwear market to target business upside. • Implement growth strategical tasks with the seamless collaboration with BD and Marketing manager.
Account Strategy and Planning
• Develop and execute key account plans based on the 1st hand information as customers’ needs and company objectives. • Forecast sales performance and contribute to strategical planning. • Collect market and competitor activities and intelligence for the adjustment to the strategy.
Problem-Solving and Issues Resolution
• Address customers’ concerns promptly and effectively. • Escalate issues and follow through until resolution. • Minimize churn by proactively managing risk to customers satisfaction. • Coordinate with the Technical Service team to provide seamless delivery of technical solutions and application support.
• Collaborate with cross functional teams and peers to ensure the alignment of the project development and the achievement of sales objectives.
Operational Excellence
• Maintain accurate records of customer engagement activities and report on a timely basis. • Ensure customers’ demand forecast and order tracking are well planned. • Prepare reports on customer performance, pipeline and forecasts. • Ensure compliance with company policies, contracts and ethical standards.
Additional Locations: