About this role
If you are looking to excel and make a difference, take a closer look at us…
Inbound Service: ● Attend incoming calls/emails within SLA time and respond to customer’s queries and requests in a courteous and professional manner. ● Strive for First Call/Email Resolution at all times. Cases that cannot be resolved upfront should be immediately escalated to the appropriate party. ● Identify and escalate issues/complaints to Unit Head. ● Document all call/email information according to SOP. ● Centra