About this role
Sr Systems Engineer Altera Digital Health US or Canada -EST time
Role Overview This is a remote position with rotating shift coverage and minimal travel requirements to support client needs and occasional on-site meetings. Key Responsibilities
• Implement, support, and maintain enterprise-level Citrix environments • Install, configure, and manage Citrix servers, ADCs, and related infrastructure • Identify opportunities to standardize, optimize, and automate existing processes • Investigate, troubleshoot, and resolve incidents and problems related to Citrix and associated systems • Act as a Tier 3 escalation point for complex Citrix support and troubleshooting issues • Engage in advanced technical problem-solving across multiple technology platforms • Participate in 24x7 on-call support rotations • Perform additional duties and special projects as assigned Contribution to Team Synergy
• Conduct comprehensive root cause analysis and problem management, sharing findings with the team to improve processes • Promote knowledge transfer and collaboration to enhance overall team expertise • Take ownership of assigned tasks and provide timely project status updates Qualifications Academic and Professional Requirements
• Bachelor’s degree in Computer Science, Information Systems Management, or a related field, or equivalent practical experience • Citrix certification: CCA‑V – Citrix Virtual Apps and Desktops 7 Administration Experience and Technical Skills
• Minimum of 6 years of experience as a Citrix Virtualization Engineer/Administrator, including assessments, planning, implementation, and upgrades or migrations in large-scale environments (2,000+ users), preferably within a healthcare setting • Preferred (but not required) Citrix certifications: • Citrix Certified Enterprise Engineer (CCEE) • Citrix Certified Professional – Virtualization (CCP‑V) • Citrix Certified Expert – Virtualization (CCE‑V) • Citrix Certified Professional – Networking (CCP‑N)
• Hands-on experience with Citrix technologies, including: • Citrix Virtual Apps and Desktops (CVAD 2203 or later) • StoreFront
• FsLogix
• Citrix Provisioning Services (PVS) • Machine Creation Services (MCS) • Citrix Cloud and Citrix in Microsoft Azure
• Troubleshooting Login Performance Issues
• Strong understanding of Citrix architectural dependencies and industry best practices • Experience working in Microsoft Azure cloud environments • Familiarity with ITSM tools such as ServiceNow • 80-95k USD The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education