About this role
Why Verifone For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
What's Exciting About the Role The Repair Manager plays a key role in supporting and improving our reverse logistics and repair operations. This is a great opportunity for an operations-focused professional with 2-5 years of experience in repair, returns, or service operations who’s ready to take the next step in their career! You’ll be responsible for managing our US and Canadian repair vendors and an internal customer support team to help ensure repairs are completed on time, at the right quality, and with a strong customer experience in mind.
In this role, you’ll help manage day-to-day vendor performance by tracking KPIs and SLAs, participating in operational reviews, monitoring capacity, and supporting Priority Exchange programs to ensure inventory is available when customers need it. You’ll collaborate regularly with teams across Operations/Manufacturing, Quality, Supply Chain, IT, Finance, and Customer Success to troubleshoot issues, improve workflows, and keep repairs moving smoothly from intake to return. You will also have exposure to customer-facing work, including supporting client repair reviews and helping implement action plans when performance or quality issues arise. Using data and reporting, you’ll assist with analyzing repair performance, reviewing vendor invoices, and supporting pricing for special projects—building strong analytical and operational skills along the way.
This role is ideal for someone who enjoys problem-solving, working with external partners, and making processes better every day. You’ll gain hands-on experience driving operational improvements, leading cost-saving initiatives, and helping raise quality and service standards—while growing your career in a fast-moving, collaborative environment.
This hybrid role can be based out of our Clearwater, FL office or our Alpharetta, GA office.
Essential Duties and Responsibilities
Handle daily escalation points between Verifone and repair vendors in US and Canada. Schedule and drive operational meetings with vendors as well as client-repair reviewing meetings to monitor performance and provide guidance as needed. Evaluate vendor capacity and velocity for current and future business needs. Monitor vendor’s repair and return KPI metrics, Priority Exchange SLA performance, and Priority Exchange minimum stock program. Work with quality group on evaluating AFR for all clients. Implement and drive cost saving initiatives and approve costing for all pricing quotes within scope of business (special projects, refurbish initiatives, etc.). Monitor and manage project performance with repair vendor developing requirements and expectations. Develop, manage and distribute repair related reporting as needed. Coordinating work of various functional groups such as Operations, IT, Quality, Supply Chain, Planning/Scheduling, and Finance. Understand and drive customer expectations for priorities. Identify areas of non-conformance and drive remedy plans with vendor. Ensure quality standards are consistently met with the support of the quality team leading the charge. Provide input of ideas for continual process improvements as well as implementation of new processes. Audit vendor(s) invoices for the reverse logistics. Manage customer facing team of repair analyst agents responsible for intaking customer questions, concerns and escalations regarding all repair and reverse logistics activities.
Qualifications
Minimum of 2 years of experience working in operations leadership, vendor management or repair management. Minimum of 2 years of experience as a people manager. Excellent verbal and written communication skills. Able to work effectively both independently and as part of a team. Detail-oriented, organized, and efficient in your work approach. Strong proficiency in Microsoft Excel. Experience with Tableau, Salesforce and SAP Business Objects preferred, but not required. Speak and write English fluently. Positive, solution-oriented mindset.
Our Commitment Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.