About this role
About UsThimble is a leading insurtech platform for small business customers and agents. Thimble allows customers to quickly get insurance coverage by the job, month or year using its award-winning app, website, or over the phone. Founded by serial entrepreneurs, Thimble works with a variety of carriers to bring the best insurance solutions to small businesses, brokers and agents. Since it was founded, Thimble has delivered more than 170,000 policies to small businesses across the United States. Thimble was acquired by Arch Insurance, a unit of Arch Capital Group Ltd. (Nasdaq: ACGL), a publicly listed Bermuda exempted company with approximately $24.3 billion in capital at March 31, 2025. Arch, which is part of the S&P 500 Index, provides insurance, reinsurance and mortgage insurance on a worldwide basis through its wholly owned subsidiaries. Thimble's innovative culture and technical expertise are an incredible addition to Arch Capital’s portfolio of offerings. The acquisition expands Arch’s suite of digital solutions for small business customers and brokers. Thimble will remain a separate subsidiary, working closely with the Arch Group team. For more information, visit thimble.com.
Our ValuesOur unique culture is built around our six core values: Think Wild, Act TameBe relentlessly creative. Question everything. Get to know the rules so well, you can use them in new ways. Be the industry’s compliant radicals. Green Means GOAct. Move forward. Learn. You can only make a decision based on the best information you have – so make it. Own Every DetailBe ruthlessly precise. Disciplined. Sweat the small stuff. Simplify, Simplify, SimplifyGet to the point. Make it crystal clear. Cut everything else. It’s our job to make insurance easy – however hard that is for us. Every Moment CountsShow up early and ready. Deliver on time or before. Make the most of your time, so others can make the most of theirs. Stay HumanTreat every person, and their ideas, with respect. Cherish diversity.
About the Role We are hiring a Broker Success Associate in the East Region to provide support to our broker partners. Reporting to the Customer Success Team Lead, this role is dedicated to helping brokers be successful at quoting, servicing our products and growing their books of business. The broker success team is responsible for answering all questions from brokers on topics such as appetite, underwriting, broker portal, commission, servicing and training. To succeed in this role, you should have excellent communication and interpersonal skills and will quickly learn to understand the company's products and services. You should also be highly organized, professional, and able to manage multiple projects simultaneously. Please note: Thimble Fridays benefit (out of office at 12:00pm local time) is subject to a different day for the Success Team.