About this role
Nature and aim of the position
• Refund (cash & non cash) of Global Blue Tax Free Cheques and assistance to travellers within the range of customs clearance.
Main duties
• Refunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue (Refund Manual, Refund Software REX, Security Manual, Instruction Manual). • Responsibility of the assigned cash (cash refunding in various currencies). • Perform the refund in the most correct and satisfactory way (quick and precisely) • Mitigate the conflicts with the traveller at the desk, contribute to the best customer satisfaction • Actively contribute to reach the given individual and team refund targets.
The duties can be extended or changed after arrangement.
Main areas of responsibility
• Refunding accordingly to the given rules and guidelines. • Money handling and cash responsibility. • Assistance to travellers
The areas of responsibility can be extended or changed after arrangement.
Relates to/cooperates with
• Refund Manager / Airport Manager/Supervisor • Staff of other Refund Offices.
Background and education
• Experience in cash handling • Experience in direct customer contacts
Specific skills and knowledge
• Good English knowledge and additional prime language • Flexibility. • Independent working after given guidelines. • Service oriented attitude. • Team player.
• Base knowledge of common software (word, excel)