About this role
Job Description Summary Passionately drive customer satisfaction with our products and services, aiming at building long-term loyalty by partnering with customers to achieve mutual success
Job Description Roles and Responsibilities
• Ensuring the delivery of products or services that meet or exceed customer expectations consistently. • Lead Quality Control and Assurance team, • Ensure compliance of the Quality Management System with all relevant external certifications (ISO) and perform internal audits to ensure alignment to QMS. • Take action to assess, simplify, and sustainably improve the effectiveness of our Quality Management System to enhance our products, services, processes, and technologies. • Point of reference for all company areas to develop a culture aimed at total quality and continuous improvement. • Lead implementation and development of internal processes and procedures in order to ensure compliance with quality standards. • Cost of Poor Quality and reduction actions plan implementation continue monitoring, KPI definition and target monitoring. • Lead internal and external nonconformities and route cause analysis management. • Quality reference point for customers. • Direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy. • Coordinate resources to achieve goals with a timely and cost-effective strategy · Lead and assist in daily operations. • Lead, develop and inspire a team of quality professionals. • Develop and execute quality and continuous improvement strategy aligned with overall business. • goals. • Define and promote the use of standard methods and tools in accordance with Internal directives by utilizing Lean methods. • Execute, and continuously improve a system or framework to generate, prioritize and • undefined • Ensure the Voice of the Customer is represented within the business and leverage to drive the quality. • agenda. • Empower employees to take ownership for their performance and leveraging their ability to solve problems. • undefined • Impacts the team’s ability to achieve service, quality and timeliness of objectives. Work is subject to functional policy objectives. Regularly advises management in the function and/or in the business. Has a supportive role in decision making about important subjects. High levels of evaluative judgment are required to achieve outcomes required. • Lead and coach team on RCA
Required Qualifications
• Experience in quality management and/or continuous improvement, preferably in the energy or engineering sector • A university degree in Engineering, Quality Management, or a related field. • 10 + Years of experience in Operations and or Quality • Proven experience in leading and developing teams. • Demonstrated experience leading and managing change in a dynamic, international, and fast-paced environment. • Excellent analytical skills, including experience with quality and continuous improvement data and data driven decision-making. • Experience in leading quality and continuous improvement initiatives • Exceptional problem-solving and communication skills • Fluency in English is required, both written and spoken. Desired Characteristics
• Fluency in Malay is required, both written and spoken. • Fluency in English is required, both written and spoken. • 5+ years of experience on Aero Derivates / Turbine knowledge. • Strong interpersonal and leadership skills. • Demonstrated ability to analyze and resolve problems. • Demonstrated ability to lead programs / projects. • Ability to document, plan, market, and execute programs. Established project management skills.
Additional Information Relocation Assistance Provided: No