About this role
Working at Freudenberg: We will wow your world!
Responsibilities:
• Leads the Customer Service team, including the organization of team meetings, monitoring workload, and fostering development
• Drives, supports, and implements transfer projects and process improvement initiatives
• Monitors Key Performance Indicators and determines proper corrective action plan in cases of deviation
• Serves as point of escalation for the Customer Service team
• Coordinates and monitors the fulfillment of all legal and internal requirements regarding Health, Safety and Environment
• Leads by example and line with the Freudenberg Guiding Principles and the Code of Conduct, while developing employees, driving Talent Acquisition and Management processes, and fostering a proactive work culture
Qualifications:
Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience Specified Years of Industry-relevant experience Specified Years of Relevant Leadership experience Relevant certifications, system experience, and training Professional-Level English language skills preferred
Communication & Collaboration: Communicates clearly and concisely, while serving as a sparring partner to internal/external stakeholders. Fosters teamwork between employees and across the organization. Value for Customers: Drives a customer-oriented business strategy and provides indispensable support to deliver successful outcomes. Innovation: Envisions the impact of potential future trends and proactively drives necessary changes. Encourages creativity and initiative from employees. Drive & Execution: Inspires and motivates self and others, while taking full accountability for actions and results.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg-NOK Sealing Technologies de Mexico S.A. de C.V.