About this role
Unleash your energy within! Be a part of the EDC Team!
• Ensure proactive monitoring and timely resolution of network alerts and performance issues • Oversee patching, firmware upgrades, and configuration backups of network appliances • Manage daily network health reports and escalate unresolved issues • Coordinate with vendors and service providers for WAN circuit issues and infrastructure support • Review change requests, risk assessments, and document change implementation • Mentor Specialists and Analysts, reviewing troubleshooting techniques and SOP compliance • Support after-office emergency response and critical incident resolution • Participate in security reviews, technical audits, and compliance reporting • Validate support coverage, on-call rotations, and ticket queue monitoring • Lead capacity reviews, reporting, and service performance tracking • Monitoring of daily operations across all remote site support activities
Qualifications:
• Bachelor’s degree in IT, Communications, or related field. • 5+ years in field support roles with 2+ years in supervisory capacity. • Familiarity with firewall, wireless, router, and structured cabling. • Proficient in operational environments and remote diagnostics. • Willingness to travel and lead field deployment initiatives. • Strong organizational skills, attention to detail, and eagerness to learn.