About this role
Summary of Responsibilities:
• To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc. • Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc. • Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources. • All other duties as needed or assigned.
Qualifications (Minimum Required):
• Must be a licensed healthcare professional e.g. Nurse, Pharmacist, Medtech, Radtech, Physical Therapist • 6 months or more of VOICE (inbound or outbound) call center experience • Experience supporting a healthcare account • Amenable to work night shift and hybrid setup reporting twice a week in Greenhills, San Juan
Learn more about our EEO & Accommodations request here.