About this role
Start: 13th April
**DUTIES AND RESPONSIBILITIES:**
- Assist customers via phone, email, and chat with inquiries related to products. - Provide in-depth information about the company's products and services, helping customers make well-informed decisions based on their unique needs. - Address customer concerns with empathy and professionalism, striving for satisfaction and building trust in each interaction. - Accurately document all customer interactions and inquiries using the SAP CRM system for proper tracking and follow-up. - Identify and escalate complex or unresolved issues to higher-level support or management to ensure quick resolution. - Collaborate with internal teams to deliver efficient and effective solutions to customer issues. - Perform regular customer service tasks, including updating and maintaining the customer database. - Reach out to customers post-interaction to evaluate satisfaction and identify opportunities for improvement. - Manage customer complaints and oversee the returns process, ensuring compliance with company policies.
**REQUIREMENTS:**
- Native/fluent in Polish (C1), both verbal and written. Fluent in English (minimum B2 level) - Excellent communication skills, with the ability to listen attentively and respond thoughtfully to customer inquiries - Strong problem-solving abilities to address customer concerns efficiently and provide appropriate solutions - Experience in customer service, particularly in handling technical or product-related inquiries, is preferred but not required - Ability to remain calm and composed during high-pressure situations, such as emergencies or difficult customer interactions - Proficiency in using email, phone systems, and other customer service tools; experience with CRM software is a plus - Strong organizational skills to manage multiple customer requests and document conversations accurately.
**BENEFITS:**
- Excellent remuneration package based on experience, skills and performance - Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere - Guidance and tools to reach career potential - Fully paid training on the company and products - Opportunity to work in a supportive environment focused on growth and skill development - Relocation support