About this role
Role Summary: Serve as the primary point of contact for customers for a defined order portfolio, ensuring timely, proactive, and accurate communication throughout the order lifecycle.
Responsibilities:
• Own and manage the full order scope and schedule, including order entry, collection, shipment coordination, and customer communications. • Create, process, and manage sales orders in SAP S/4 as they progress through the site. • Review customer purchase orders to ensure all required information is accurately entered into SAP S/4 and processed in compliance with site procedures, regulatory requirements, and trade compliance policies. • Foster a positive and professional working environment that challenges the status quo, promotes continuous improvement, and drives an exceptional customer experience. • Collaborate cross-functionally with internal teams to ensure timely and accurate completion of all internal and customer-facing activities, submittals, and approvals required to support order delivery and payment milestones. • Ensure on-time shipment of goods and accurate processing of progress and final invoices, bonds, letters of credit, and other financial documentation required to secure timely cash collection. • Proactively identify and resolve bottlenecks on critical path items to keep order execution on schedule. • Maintain end-to-end ownership of assigned orders, including final cash collection, as applicable. • Build and sustain effective working relationships with customers and internal stakeholders. • Support team members and demonstrate a collaborative mindset, contributing beyond immediate responsibilities when needed.
Requirements:
• Bachelor’s degree in Business or a related field, or equivalent relevant work experience. • 2–5 years of relevant experience in order management, customer service, or supply chain operations. • Experience managing sales orders, invoices, and shipping documentation in SAP S/4. • Strong verbal and written communication skills, with high proficiency in English; (Advanced level mandatory) • Advanced skills in Microsoft Office applications.
Preferred
• Experience with SAP administration, contract review and pricing. • Strong interpersonal and relational communication skills, with confidence in customer and stakeholder interactions. • Additional languages are a plus.