About this role
Role Summary: The Quality Control Supervisor is responsible for overseeing the Site QC program and providing active leadership in a highly engineered manufacturing environment. This role leads and supports continuous improvement initiatives related to Quality KPIs, QC process enhancements, supplier quality control, and internal audits. The ideal candidate has a strong background in quality control and a proven leadership track record within large industrial manufacturing organizations, with the ability to work effectively at all organizational levels, especially on the shop floor.
Responsibilities:
• Supervise and lead the quality control team. • Lead NCR/MRB processes and drive problem-solving initiatives. • Champion quality culture change in alignment with Flowserve values and behaviors. • Oversee QC for incoming, in-process, and final inspections, including source inspections and TPI coordination. • Manage metrology tooling and calibration programs. • Drive improvement of Quality KPIs (Non-conformances, Rework, Scrap, First Pass Yield, Corrective Actions, Punch point reduction, on-time IRN). • Support site quality certifications (ISO 9001:2015 and others). • Ensure compliance with Flowserve Global Procedures and industry regulations. • Support and coordinate external customer audits. • Launch and support continuous improvement initiatives based on KPI results. • Lead, facilitate, and coach root cause and corrective action (RCA/CA/PA) activities. • Partner with Supplier Performance Group to manage supplier quality and performance. • Conduct talent and performance reviews for the QC team. • Provide coaching and guidance to site leadership on quality matters. • Collaborate with production teams to resolve quality concerns.
Requirements:
• Proficient in project management and process mapping tools. • Ensure export compliance. • Analyze and improve quality management workflows. • Collaborate with cross-functional teams (manufacturing, purchasing, engineering, production, field service/repair). • Evaluate and enhance quality processes and systems. • Support deployment of quality systems (ERP, PLM, SIOP, etc.). • Interface with customers and suppliers on quality issues and resolutions. • Communicate clearly at all organizational levels, both internally and externally. • Perform and coach data analysis and root cause analysis. • Initiate and implement new business practices and manage change programs. • Develop and manage budget plans with guidance. • Demonstrate integrity, honesty, and authenticity.
• Bachelor’s degree in engineering (manufacturing, industrial, or mechanical). • Minimum 6 years of QA/QC experience, with at least 5 years as a Quality Supervisor or Team Leader. • Strong leadership and interpersonal skills. • Excellent analytical and problem-solving abilities. • Experience in metal-mechanic industries or similar environments. • Knowledge of conventional tooling, GD&T, MSA, and Gage R&R. • Understanding of customer technical specifications. • Skilled in team-oriented problem solving (RCCA tools) and able to lead, teach, and coach. • Green Belt certification or equivalent. • Proficient in data analysis and quality KPI management. • Strong organizational and planning skills. • Proficient in Microsoft Office. • English bilingual, business-level (except NAM).